What happens to your outplacement account when the contract ends
Last updated 2026-08-15
Outplacement is typically purchased on a term — six months, twelve months, tied to the employer's contract. What isn't always clear going in is what happens to the participant's account, data, and access once that term ends. In many programs, access ends with the contract: the resume drafts, the coaching notes, the login itself. The employer already paid for the benefit, but the person who used it is left with nothing durable to show for it once the clock runs out.
This is worth asking about before you sign, not after — question 7 in our RFP template asks it directly: “What happens to the participant's data and access at contract end?” Ask for specifics — what's deleted, what's retained, and who controls that decision.
How NextChapter handles it
Anyone placed through a NextChapter outplacement seat becomes a free, permanent alumnus — no separate purchase, no re-enrollment. Their Executive Dossier stays live, their collected references stay collected, and their account doesn't lapse when the employer's contract term ends. The employer's own reporting access to that cohort does end per the contract, consistent with the trust boundary we describe on /employers: an employer never sees an individual's activity, grade, or whether they used the product, during the contract or after it.
See what stays with the participant at /dossier and /membership.