Effective date: October 7, 2026
These Terms of Service (the "Terms") are a binding agreement between you and NextChapter ("NextChapter," "we," "us," or "our") and govern your access to and use of launchyournextchapter.com, the NextChapter platform, and any related websites, applications, emails, reports, coaching, and services (together, the "Service"). By creating an account, clicking to accept, or otherwise accessing or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
Please read Section 17 carefully. It requires that most disputes between you and NextChapter be resolved by binding individual arbitration rather than in court, and it waives your right to participate in a class action or jury trial. You may opt out of arbitration within 30 days as described in Section 17.
You must be at least 18 years old and able to form a binding contract to use the Service. If you use the Service on behalf of a company, university, workforce board, or other organization, you represent that you have authority to bind that organization to these Terms, and "you" includes that organization. We may refuse access to anyone, at any time, for any reason permitted by law.
You agree to provide accurate, current, and complete information and to keep it up to date. You are responsible for safeguarding your login credentials and for all activity that occurs under your account, whether or not you authorized it. Notify us immediately at support@launchyournextchapter.com if you suspect unauthorized access. We are not liable for any loss arising from your failure to protect your account.
NextChapter provides career tools for job seekers and related tools for coaches, employers, recruiters, and organizations, including market assessments, action plans, resume and job-fit feedback, application and networking tracking, coaching, references, community features, and candidate profiles. We may add, change, suspend, or discontinue any part of the Service, including features available on paid plans, at any time, with or without notice, and without liability to you.
Some features are offered as a beta, preview, or early access. Those features are provided without any commitment and may be changed or removed at any time.
NextChapter is not an employment agency, staffing firm, or recruiter acting on your behalf, and it does not guarantee an interview, offer, job placement, salary, or any other result. Employers, recruiters, and other third parties make their own decisions, and we are not responsible for them.
Content provided through the Service — including assessments, scores, grades, points, market data, compensation estimates, and coaching — is for general informational and self-improvement purposes only. It is not legal, financial, tax, immigration, or other professional advice, and you should not rely on it as such. You are solely responsible for your decisions and their outcomes.
The Service uses artificial intelligence, including models provided by third parties, to generate analysis, feedback, drafts, and other output ("Output"). Output is generated automatically, may be inaccurate, incomplete, or out of date, and may not be unique. You are responsible for reviewing Output and deciding whether and how to use it, including before sending anything to an employer or posting it publicly. NextChapter makes no warranty regarding Output and is not liable for any use of it.
"Your Content" means anything you submit to the Service, including your profile, resume, documents, work samples, messages, posts, and responses. You keep ownership of Your Content. You grant NextChapter a worldwide, non-exclusive, royalty-free, fully paid, transferable, and sublicensable license to host, store, copy, process, modify, create derivative works from, display, and distribute Your Content as needed to operate, provide, secure, and improve the Service, and as permitted by your privacy settings and our Privacy Policy. This license continues for as long as Your Content remains on the Service and, for aggregated or de-identified data, after that.
You represent that you own or have all rights needed to submit Your Content, that it is accurate and not misleading, and that it does not violate any law or anyone else's rights. We may remove or refuse to display any content at our discretion, but we have no obligation to monitor or review it.
If you send us feedback or suggestions, we may use them for any purpose without compensation or obligation to you.
You may choose to connect third-party accounts such as Google (Gmail and Calendar) or LinkedIn, or upload data exported from them. By doing so, you authorize us to access and use that data as described in our Privacy Policy, and you remain responsible for complying with those third parties' terms. The Service may also link to or integrate third-party websites, job listings, and services. We do not control and are not responsible for any third-party service, its content, or its availability, and your use of it is at your own risk.
Features such as references, the Community Board, coaching, and employer or recruiter access involve other people. You are solely responsible for your interactions with other users. NextChapter does not verify, endorse, or guarantee any user, coach, employer, recruiter, job listing, or reference, and is not responsible for what other users say or do. When you request a reference, you authorize the person you name to provide feedback about you and authorize us to display it according to your settings.
If you use the Service as a coach, employer, recruiter, or organization, you additionally agree to: use candidate information only for legitimate coaching or hiring purposes; comply with all applicable employment, anti-discrimination, privacy, and automated-decision laws; not export, scrape, resell, or share candidate data outside the Service except as expressly permitted; respect each candidate's privacy settings; and not use the Service as the sole basis for any employment decision. You are solely responsible for your hiring decisions. Separate order forms or agreements may apply to your use and will control where they conflict with these Terms.
You agree not to, and not to help anyone else to:
Some parts of the Service require payment. Current prices are listed on our Pricing page or in your order. By purchasing, you authorize us and our payment processor to charge your payment method for all fees and applicable taxes.
From time to time we may offer rewards such as the Hired Bounty, referral rewards, points, or grades. These programs are subject to the program-specific terms we publish (including those in our Privacy Policy), may require verification, and may be changed, suspended, or ended at any time. Points, grades, and similar features have no cash value. Eligibility, approval, and payment of any reward are at NextChapter's sole discretion, and fraud or abuse will result in forfeiture and may result in account termination. You are responsible for any taxes on rewards you receive.
The Service, including its software, design, text, graphics, data compilations, reports, trademarks, and logos, is owned by NextChapter or its licensors and is protected by intellectual property laws. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to use the Service for your own personal or internal business purposes. All rights not expressly granted are reserved. You may use Output we generate for you for your own job search or internal purposes.
You may stop using the Service and deactivate your account at any time. We may suspend or terminate your access to all or part of the Service at any time, for any reason or no reason, with or without notice, including if we believe you have violated these Terms. Upon termination, your right to use the Service ends immediately, and we are not obligated to refund any fees or retain Your Content, except as stated in our Privacy Policy or required by law. Sections that by their nature should survive termination will survive, including Sections 4–6 and 12–19.
The Service, Output, and all content are provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and any warranties arising from course of dealing or usage of trade. NextChapter does not warrant that the Service will be uninterrupted, secure, error-free, or free of harmful components, that any data will be preserved or accurate, or that the Service will meet your requirements or produce any particular result.
To the maximum extent permitted by law, NextChapter and its affiliates, officers, employees, agents, licensors, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, wages, employment opportunities, data, or goodwill, arising out of or relating to these Terms or the Service, however caused and under any theory of liability, even if advised of the possibility of such damages. Our total liability for all claims arising out of or relating to these Terms or the Service will not exceed the greater of (a) the amounts you paid us for the Service in the 12 months before the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).
Some jurisdictions do not allow certain exclusions or limitations, so some of the above may not apply to you; in that case, our liability is limited to the fullest extent permitted by law.
Informal resolution first. Before filing any claim, you agree to contact us at contact@launchyournextchapter.com with a description of the dispute and try to resolve it informally for at least 60 days.
Arbitration. Except as provided below, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by final and binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules (or, for business users, its Commercial Arbitration Rules), before a single arbitrator. The arbitration may be conducted by video, by phone, or on written submissions. The Federal Arbitration Act governs this Section. Judgment on the award may be entered in any court of competent jurisdiction.
Exceptions. Either party may bring an individual claim in small claims court, and either party may seek injunctive or other equitable relief in court to protect its intellectual property or to stop unauthorized use of the Service.
Class action and jury waiver. You and NextChapter agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims or preside over any form of class or representative proceeding. You and NextChapter each waive the right to a jury trial.
Opt-out.You may opt out of this arbitration agreement by emailing contact@launchyournextchapter.com with the subject line "Arbitration Opt-Out" and your name and account email within 30 days of first accepting these Terms. Opting out does not affect any other part of these Terms.
Time limit. To the extent permitted by law, any claim must be brought within one year after it arises, or it is permanently barred.
If the class action waiver is found unenforceable for any claim, that claim must be severed and decided in court, and the rest of this Section remains in effect.
You agree to defend, indemnify, and hold harmless NextChapter and its affiliates, officers, employees, agents, and licensors from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or relating to Your Content, your use of the Service, your violation of these Terms or any law, or your violation of anyone else's rights. We may assume the exclusive defense of any matter subject to indemnification, and you agree to cooperate with our defense.
These Terms are governed by the laws of the State of Delaware and applicable U.S. federal law, without regard to conflict-of-law rules. For any dispute not subject to arbitration, you and NextChapter consent to the exclusive jurisdiction of the state and federal courts located in Delaware.
We may update these Terms from time to time. When we do, we will update the effective date above and, for material changes, may notify you by email or through the Service. Changes take effect when posted unless we say otherwise. Your continued use of the Service after changes take effect means you accept the updated Terms.
These Terms, together with our Privacy Policy and any order forms or program terms referenced here, are the entire agreement between you and NextChapter regarding the Service. If any provision is found unenforceable, it will be enforced to the maximum extent possible and the rest will remain in effect. Our failure to enforce any provision is not a waiver. You may not assign these Terms without our prior written consent; we may assign them without restriction, including in connection with a merger, acquisition, or sale of assets. We are not liable for any delay or failure caused by events beyond our reasonable control. No agency, partnership, joint venture, or employment relationship is created by these Terms. You agree that we may provide notices to you electronically, including by email or through the Service.
Questions about these Terms? Email contact@launchyournextchapter.com.