Associate Chief of Staff

About EAB

At EAB , our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

At EAB, we serve not only our partner institutions but each other—that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards .

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The Role in Brief:

Associate Chief of Staff to the President and Chief Partner Development Officer (Senior Manager level)

The Associate Chief of Staff to EAB’s President of Student Success & Analytics and Chief Partner Development Officer is a strategic partner, organizational integrator, and execution leader. The Associate Chief of Staff helps the President and Chief Partner Development Officer focus on the highest-value priorities, translates leadership direction into coordinated action, and strengthens the systems through which the Department makes decisions, communicates priorities, and delivers results.

Working across the Department’s leadership team and with colleagues throughout EAB, the Associate Chief of Staff will maintain a broad view of the business, lead high-priority cross-functional initiatives, prepare the President and Chief Partner Development Officer for important internal and external engagements, and ensure decisions and commitments are carried through to completion. This person will also play an important role in shaping executive communications, leadership forums, company-wide gatherings, major organizational change efforts, and will be the Executive Assistant to the President and Chief Partner Development Officer.

This hire is based in Washington, DC and requires regular in-person presence in the office, generally three to four days per week.

This position is posted at both the Senior Manager and Associate Director levels; candidates are being considered across both levels based on experience, with final level determined at the time of offer.

Primary Responsibilities:

Executive Partnership and President’s Office

Serve as a trusted strategic partner to the President and Chief Partner Development Officer, providing context, analysis, perspective, and candid counsel on organizational priorities and decisions.

Maintain an integrated view of the President’s and Chief Partner Development Officer’s priorities, helping determine where their involvement will have the greatest organizational impact.

Prepare the President and Chief Partner Development Officer for internal and external engagements by developing briefing materials, agendas, talking points, decision prompts, and relevant background information.

Protect time for the highest-priority work, and maintain a coordinated flow of information into and out of the President’s and Chief Partner Development Officer’s office.

Represent the President’s and Chief Partner Development Officer’s office in selected meetings and initiatives, using sound judgment to determine what can be resolved independently, what requires additional stakeholder input, and what should be elevated.

Strategy and Cross-Functional Execution

Translate Department strategic priorities into clear plans, milestones, ownership, decision rights, dependencies, and measures of success.

Lead high-priority initiatives that span multiple functions and establish appropriate governance and operating structures for strategic initiatives.

Identify misalignment, competing assumptions, resource constraints, and cross-functional dependencies early, and work with leaders to develop practical paths forward.

Leadership Operations and Decision Support

Design and maintain effective operating rhythms for the leadership team, including leadership meetings, business reviews, strategic planning sessions, retreats, and company-wide forums.

Facilitate selected leadership and cross-functional meetings, helping participants navigate competing perspectives, reach decisions, and establish clear next steps.

Identify patterns in partner and market feedback and help leadership consider the implications for Department’s products, services, and business strategy.

Executive Support and Calendar Management

Strategically manage complex executive calendars, gathering context and using sound judgment to prioritize competing requests, understand scheduling dependencies, anticipate needs, protect time for critical priorities, and ensure executives are prepared for key meetings and commitments.

Coordinate internal and external meetings and, as needed, executive travel, ensuring logistics are well managed and executives have the relevant context, agendas, materials, and other information they need.

Anticipate executive needs and proactively manage follow-through on commitments, deadlines, and key activities, including reserving work time, providing reminders, and establishing timelines as appropriate.

Manage day-to-day executive logistics and administrative needs, including tracking and submitting expense reports, coordinating meals and travel logistics, and handling other requests that support executives’ productivity and effectiveness.

Serve as a key point of contact for senior leaders and their EAs/coordinators, fostering strong relationships and collaborating effectively on calendars, meetings, projects, and events.

Partner with the Executive Assistant to the CEO and other EAs/coordinators to support executive suite needs and ensure appropriate coverage for executive events, lunches, Board meetings, and other activities.

Meeting, Communications, and Event Support

Provide end-to-end support for key leadership and department meetings, including agenda development, presenter coordination, preparation of materials and pre-work, meeting logistics, note-taking, and documenting and communicating decisions, owners, and next steps.

Draft, edit, proofread, and coordinate executive, department, and firmwide communications, presentations, meeting materials, weekly updates, newsletters, and other content.

Support the planning and execution of department in-days, team gatherings, and special events, including agenda and content development, logistics, communications, presenter coordination, and the attendee experience.

Basic Qualifications:

Bachelor’s degree and 3-4+ years of post-graduate professional experience in strategy, business operations, management consulting, program or project leadership, executive communications, organizational change, or a related field.

Demonstrated ex