Director, Liability

About the team

The Liability Director is a dynamic leader and strong liability expert responsible for liability claims at Turo. In this role, you will work closely with our carrier partners to help achieve best in class claims handling and develop special handling guidelines to ensure appropriate oversight and effective outcomes.

You will directly lead our internal team and play a key role in helping Turo defend litigation involving Turo and our customers. You will lead our responses to litigation, partner with counsel on litigation strategies, and represent Turo throughout the litigation process as needed. You will also work closely with our Data, Analytics, and Risk teams to strengthen risk controls and minimize the cost of accidents and liability claims.

What you will do

Lead, coach, and manage internal liability experts to provide accurate and timely consultations with our carrier partners and drive effective claim outcomes.

Work directly with carrier partners to develop special handling instructions and provide training on peer to peer car sharing, Turo processes, and protection plans to support accurate claims handling.

Lead and develop strategies to reduce the cost of liability claims to Turo.

Coordinate and lead Turo’s response to litigation, ensuring required information is provided consistently and accurately to defend cases involving alleged responsibility for accidents and claims.

Partner with counsel on discovery, depositions, litigation strategy, negotiations, and trials as needed.

Work closely with Actuarial and Data teams to understand liability trends and develop actions to improve results.

Monitor and report on liability KPIs, trends, and vendor performance and make recommendations for improvement.

Partner with Claims, Legal, Finance, and other cross functional teams on policies, escalation decisions, and process improvements.

Participate in team and leadership meetings, huddles, and training.

Your profile

10+ years of experience in liability claims, including extensive experience handling and leading litigated claims.

Deep understanding of third party auto claims and litigation across jurisdictions in the United States.

Strong knowledge of insurance coverage with the ability to interpret insurance policies and contracts and help shape them for the future.

Strong knowledge of litigated claims, including defense costs, litigation strategies, negotiation strategies, and the overall litigation process.

Demonstrated leadership experience managing employees and external partners.

Ability to design, implement, and improve operational strategies with measurable results.

Strong communication and negotiation skills with the ability to effectively handle sensitive and escalated situations.

Analytical mindset with the ability to interpret data, identify trends, and drive performance improvements.

Knowledge of relevant regulations, compliance requirements, and best practices in liability claims handling and litigation.

Ability to balance business objectives with customer experience and reputational considerations.

Proficiency with modern productivity tools, including Google Workspace, CRM and case management systems, AI tools, and other management systems.

Demonstrates Turo’s values through work product and day to day team interactions.

Bachelor’s degree preferred

Bonus if you have

JD degree.

Insurance designations such as CPCU, SCLA, or similar credentials.

For this role, the target base salary range in Phoenix is $160,000 - $185,000 annually + Bonus. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in-office perks Turo offers.

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We’ve learned that there are scammers targeting job candidates by impersonating Turo and its employees. We ask candidates to be careful of fraudulent job postings or suspicious recruiting activity during their job search, especially if they’re contacted through unofficial channels (such as Instagram, Telegram, MS Teams, etc.). In general, Turo interacts with candidates through our Careers page and via turo.com email addresses, and we don’t ask candidates for sensitive financial or personal info or request money as part of the hiring process (so an application fee or equipment costs). If candidates are not sure whether they’re dealing with an impersonator, they can contact Turo’s Recruiting Team at recruit@turo.com . Candidates can also report suspicious activity to the FTC or other appropriate authorities.

Turo AI Policy:

Turo may use AI-enabled tools to support our recruiting operations, including gathering information from candidates, drafting communications, helping with interview note-taking and assessment, and so on. These tools only supplement our team; all decisions to advance or hire candidates are made by Turo employees. While we welcome candidates to use AI-enabled tools to help prepare for their interviews, the use of such tools, including any AI chatbots or note-takers, is not permitted during live interviews or technical assessments. We want to see how you consider and solve problems in real-time, so interviews and assessments are all you (unless we indicate otherwise and ask you specifically to use an AI-enabled tool to answer a question). If during the application process you require the use of an AI-enabled tool as a reasonable accommodation for a disability, please let us know at PeopleOps@turo.com .

Benefits

Competitive salary, equity, benefits, and perks for all full-time employees

Employer-paid medical, dental, and vision insurance (Country specific)

Retirement employer match

Learning & Development stipend to invest in your professional development

Turo host matching program

Turo travel credit

Cell phone and internet stipend

Paid time off to relax and recharge

Paid holidays, volunteer time off, and parental leave

For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities

We are committed to building a diverse team. If you are from a background that's und