Senior ServiceNow Platform Engineer

<h2><strong>About the Role</strong></h2> <p>We are seeking an experienced Senior ServiceNow Platform Engineer to design, build, and operate enterprise-grade ServiceNow capabilities that support critical business operations. You will own platform stability, configuration, and optimization while driving strategic initiatives in automation, Agentic AI, and knowledge management.</p> <p>You will provide technical leadership and governance, manage the team's Agile backlog and ticket queue, write SOPs, and present platform metrics to IT management weekly.</p> <h2><strong>Who you are</strong></h2> <ul> <li>Strong written and verbal communicator with excellent documentation skills.</li> <li>Collaborative, detail-oriented, and organized.</li> <li>Able to manage multiple priorities in a fast-paced environment.</li> <li>Calm under pressure and energized by complex problems.</li> </ul> <h2><strong>What you will do</strong></h2> <ul> <li>Configure, maintain, and support the ServiceNow platform,…