Practice Manager

Category:

Site Administration

About Sound

Founded in 2001 and headquartered in Nashville, TN, Sound Physicians is a nationally respected, physician-led medical group practicing in 400+ hospitals across 45 states. Our team of 4,000+ clinicians and 1,000+ business professionals across the country is united by one mission: to build exceptional clinical partnerships that unlock quality, affordable, dignified care for everyone – no matter who they are or where they live . With physician-led clinical teams and more than two decades of operational expertise, we’ve refined what it takes to consistently deliver exceptional care in hospital medicine, emergency medicine, critical care, anesthesia, and telemedicine.

Why join us?

A remote-first culture that values flexibility and collaboration

Opportunities to grow your career while making a real impact

A team that champions inclusivity, innovation, and excellence

Whether working virtually or onsite at one of our practices, you’ll be part of a purpose-driven organization shaping the future of healthcare.

Sound Physicians offers a competitive benefits package inclusive of the items below, and more:

Medical insurance, Dental insurance, and Vision insurance

Health care and dependent care flexible spending account

401(k) retirement savings plan with a company match

Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy

Ten company-paid holidays per year

About the Team

The Practice Manager works with the Sound Physician’s team onsite at the hospital partner daily. This team consists of a Practice Medical Director, Clinicians, and a Clinical Performance Nurse. The Practice Manager also works closely, daily, with key stakeholders at the hospital partner, such as hospital leadership, case management, and others.

About the Role

The Practice Manager is responsible for, but not limited to, the on-site operational management and support of Sound Physicians practice. The Practice Manager will be a main point of contact with the hospital, working with hospital leadership and support staff to manage practice operations. The Practice Manager will have a visible presence at the hospital, providing daily support to the practice clinical team and removing operational barriers. This role will build and maintaining professional relationships with the entire practice team, hospital C-suite executives, case management, community providers and specialty physicians.

The Details: This role works on-site at our practice, within the hospital. There are no travel requirements for this role.

Essential Duties and Responsibilities

Practice Operations and Support:

Acting as the front-line liaison for the clinician team with hospital C-Suite, nursing leadership, and Sound operational team

Providing executive support to the practice medical director and practice team to meet contract expectations

Providing office management functions to include, but not limited to, all aspects of meeting management, office systems, supplies, practice events

Collaborating with Medical Director and Practice Management Team in developing and maintaining site practice policies and procedures

As applicable to the practice line, facilitating all aspects of the daily patient census/reconciliation and daily multi-disciplinary rounds

Administratively enabling patient care through facilitating home health order workflows, responding to medical records requests, and completion of death certificates

Ensuring all aspects of recruiting are executed, including the coordination of onsite interviews with hospital leadership and promoting a positive candidate experience (interviewing and site visits)

Ensuring all aspects of onboarding and orientation are completed for new clinicians including locums & ambassadors

Developing and maintaining practice orientation checklists and policies

Coordinate with privileging team to ensure all licensed providers complete their recredentialing and monitor expirables. Ensuring clinicians obtain hospital privileging and payer enrollment is complete prior to patient care

Ensure Collaborative Practice Agreements for APPs are up to date (as applicable)

Maintain reports/trackers as requested

Managing, with the Program Medical Director, and identifying opportunities in staffing to volume and acuity

Foster relationships with key stakeholders at the hospital

Initial review of quality and at-risk metrics

Communicate clinician terminations and requisitions via Sound systems

Managing relationship with hospital Medical Staff Office, facilitating barriers to on-time starts in partnership with privileging team

Ensuring billing and documentation compliance for the practice

Ensuring clinicians participate in mandatory compliance training and remediation, if required, and that clinicians timely query responses and participation in compliance activities

Participating in all medical group training offered by Sound pertinent to role and responsibilities

Supporting clinicians in open enrollment for benefits on annual basis, demonstrating an understanding of Sound’s benefits plan. Supporting clinicians through entry of life event changes in Sound’s HR Information System

Acting as the point person for all Human Resources relations to include, but not limited to, ensuring accurate practice roster and compliance with employment law and Sound policies

Administratively supporting clinician employment agreement amendments for team members

Acting as the super user for all software applications and as a point person for hospital software and hardware systems

Establishing and maintaining group norms for the practice team, at the direction of medical director

Maintaining visual/management boards to support team communications and recognition

Training/mentoring Practice Coordinators, as requested

Encouraging practice participation in Sound bedside/colleague engagement surveys

Staffing Operations:

Schedule ownership; including but not limited to creating and optimizing clinical schedule, ensuring accurately documented shifts for payroll processing. Promoting practice sustainability with no disruption to patient care 120 days in advance (for Hospital Medicine) or 90 days in advance (for Emergency Medicine)

Reviewing and validating shift and productivity data for appropriate processing by payroll each month

Ensure permanent clinicians meet annual contractual shift obligation

Review clinician sick pay and PTO requests, as applicable

Financial Operations :

Collecting, tracking, and analyzing all