Parts and Service Director - West Virginia

Create a new Candidate Account Become part of our confidential candidate network and start your job search today! Create a new Hiring Manager Account Post your job listings to gain access to our extensive candidate network. Learn about our Contingency Services We would be thrilled to discuss our range of contingency recruiting options with you. Log In to Your Account Log In (480) 348-0886 Send Us A Message Parts and Service Director - West Virginia H&A Recruiter Apply for This Job Inquire Now × Job Application Form After applying you will be automatically redirected to the website. Close Apply Now × Job Application Form Information Sent You have successfully inquired about this job. Create a free account to access more job search tools! Contact H&A for Details Position Details & Responsibilities A growing heavy equipment dealership in West Virginia is seeking an experienced Parts & Service Director to lead aftermarket operations across multiple locations. This newly created leadership position will oversee parts and service performance, develop consistent processes across the organization, and drive improvements in profitability, productivity, customer service, and employee development. The ideal candidate will have a strong construction or agricultural equipment dealership background with experience leading parts and/or service operations. This individual will initially spend significant time across the company’s locations, building relationships with employees, evaluating current operations, and establishing the processes and accountability needed to support continued growth. For more information on this position or the full job description, please contact Jessica Rowe at Herk & Associates: JRowe@herkandassociates.com * * Please note that due to the tremendous response to this opportunity, our Executive Recruiter will review your information and reach out if it is determined that your skillset is a match to our client's requirements. * * Responsibilities Provide leadership and direction for parts and service operations across multiple dealership locations. Lead and develop Service Managers and aftermarket teams while building trust and accountability throughout the organization. Evaluate current operations and establish consistent processes, procedures, and KPIs across locations. Improve the financial performance and profitability of parts and service operations. Monitor departmental performance, including revenue, expenses, productivity, efficiency, and customer satisfaction. Strengthen warranty processes and ensure claims are completed accurately and efficiently. Identify operational challenges and develop action plans to improve performance. Partner with branch and executive leadership to establish goals and support company growth. Improve communication and coordination between Parts, Service, Sales, and other departments. Ensure satellite service operations receive appropriate leadership and support. Develop employees and managers while promoting a strong culture of customer service and accountability. Travel regularly between locations, with heavier travel expected initially and reduced travel as processes and leadership structures are established. Qualifications Proven leadership experience within heavy equipment, construction equipment, agricultural equipment, or a related dealership environment . Strong understanding of parts and service operations, dealership processes, and aftermarket profitability. Experience leading teams across multiple locations strongly preferred. Demonstrated ability to improve underperforming operations and establish effective processes and KPIs. Strong financial acumen with experience managing departmental P&L performance . Knowledge of equipment warranty administration and manufacturer processes. Proven ability to coach and develop managers and frontline employees. Strong communication, relationship-building, organizational, and problem-solving skills. Willingness to travel regularly throughout the dealership network. INDUSTRY Agriculture Equipment Construction Equipment Heavy Equipment BRANDS COMPENSATION LOCATION Northeast TAGS Service General Service Manager Vice President Service Director of Service Parts Manager General Parts Manager West Virginia Corporate Parts Manager Northeast Agriculture Equipment Construction Equipment Heavy Equipment Other Jobs to Consider Based on this job. Job Title Company Location(s) Job Type Not what you're looking for? Search Jobs This site uses Google Analytics to understand how visitors use our site. You can accept or decline analytics cookies — this won’t affect your ability to browse or apply for jobs. Accept Reject