Senior Technical Support Specialist — Jersey City, NJ

Location: New Jersey

Employment Type: Full-Time, Contract

Work Arrangement: Primarily Onsite, approximately 4 days per week

Pay: $35.00–$40.00/hour

Overview

KORE1, a nationwide provider of staffing and recruiting solutions, is seeking an experienced Senior Technical Support Specialist to provide high-touch, white-glove technical support to executive leadership, VIP users, and employees within a New Jersey office.

This is a senior, hands-on support position requiring a high level of professionalism, responsiveness, discretion, and technical expertise. A significant focus of the role is supporting C-level executives, senior leadership, board meetings, global town halls, guest speakers, and other high-visibility meetings and events, while also serving as the primary onsite IT resource for the New Jersey office.

The ideal candidate combines strong endpoint and application support experience with excellent communication and customer service skills. This individual must be comfortable independently troubleshooting issues, supporting complex meeting room and AV environments, managing escalations, and collaborating with infrastructure, security, application, and other IT teams when needed.

Key Responsibilities

Executive & VIP Support

Provide high-touch, white-glove IT support to C-level executives, senior leadership, and other designated VIP users.

Serve as a primary point of contact for executive technology needs, ensuring rapid response and resolution.

Build trusted relationships with executives through professionalism, discretion, sound judgment, and consistent service.

Proactively identify and resolve potential technical issues to minimize disruption to executive workflows.

Support executives in the office, remotely, and occasionally outside standard business hours as required.

Manage escalated technical issues independently while engaging other IT teams or vendors when appropriate.

Meetings, Events & AV Support

Provide hands-on technical support for executive meetings, board meetings, global town halls, guest speakers, and other high-visibility events.

Perform pre-meeting technology checks and remain available during critical meetings and events.

Configure and troubleshoot conference room AV systems, displays, wireless presentation technology, and hybrid meeting environments.

Support room audio, video playback, presentation controls, and live broadcasts involving large remote audiences.

Troubleshoot meeting and collaboration issues quickly to minimize disruptions.

Support Microsoft Teams, Teams Rooms, video conferencing, and other collaboration technologies.

Endpoint & Device Support

Diagnose and resolve complex hardware and software issues involving laptops, desktops, mobile devices, and peripherals.

Support primarily Windows environments with occasional macOS support.

Configure and support iOS and Android mobile devices, including MDM enrollment and security policies.

Manage device provisioning, replacements, upgrades, and lifecycle activities.

Maintain standardized and personalized workstation configurations for executive and VIP users.

Provide hands-on support for onsite employees and physical technology needs throughout the office.

Application & Collaboration Support

Provide advanced support for Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Microsoft Office applications.

Troubleshoot authentication, access, connectivity, and performance issues involving SaaS and business-critical applications.

Coordinate with application owners, infrastructure teams, and vendors to resolve complex or escalated issues.

Document recurring technical issues, configurations, and solutions.

Identity, Access & Security Support

Assist with user and device access management using Active Directory and Entra ID (Azure AD).

Support account provisioning, deprovisioning, group membership, and role-based access requests.

Help ensure endpoints comply with security requirements, including MFA, endpoint protection, and encryption.

Handle confidential and sensitive information with a high degree of discretion.

Escalate security incidents appropriately and collaborate with security teams as needed.

Incident, Request & Asset Management

Track incidents, service requests, and changes through an ITSM platform such as Jira Service Management.

Manage IT assets, including inventory tracking, equipment deployment, and refresh planning.

Maintain a high level of responsiveness and ensure service expectations are consistently met.

Create and maintain technical documentation and knowledge-base materials.

Assist with onsite equipment installations, desk setups, office changes, and vendor-supported technology work as needed.

Collaboration & Continuous Improvement

Work closely with Service Desk, Systems, Infrastructure, Security, and Application teams to resolve technical issues.

Communicate technical problems and solutions clearly in executive-appropriate language.

Participate in incident response and escalation processes.

Provide guidance and informal mentorship to junior support personnel when needed.

Identify opportunities to improve technical support processes, tools, documentation, and the overall user experience.

Stay current with technologies related to endpoint management, collaboration tools, AV environments, and executive support.

Required Qualifications

Bachelor's degree in Information Technology or a relate