Business Solutions Lead / Techno-Functional PM-BSA – Salesforce Sales Cloud, Vendor Management, Integrations & AI Automation — Remote, US

Location : Detroit / Southeast Michigan – Primarily remote with on-site meetings 2–4 days per month (potentially a 1 day a week cadence); flex hours for traffic available.

Employment Type: Projected 6-month contract with potential for extension or conversion

Compensation: $55 - $75/hr, depending on experience

C2C / Third-Party: No third-party firms. Independent consultants with their own corporation are welcome to apply, subject to C2C requirements (including business liability insurance).

KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for a Project Manager / Business Systems Analyst (PM/BSA) – Salesforce | Techno-Functional

PURPOSE

The Business Solutions Lead will own and drive business application workstreams across the company's Business Technology function, with an immediate focus on Salesforce Sales Cloud. This role serves as the critical link between business stakeholders, internal technology resources, and external implementation partners — translating business needs into well-defined requirements, managing scope and delivery, and holding stakeholders and vendors accountable for execution.

This is a techno-functional role combining business analysis, project execution, stakeholder management, and enterprise application knowledge. The Business Solutions Lead does not need to write code but must be technically fluent enough to understand how enterprise applications work, distinguish configuration from customization, challenge unnecessary complexity, and effectively manage technical implementation partners.

The role will initially focus heavily on Salesforce, with opportunities to expand into additional enterprise applications, data initiatives, and AI/automation projects over time.

PRIMARY RESPONSIBILITIES

Salesforce & Business Application Ownership

Own and drive Salesforce Sales Cloud workstreams from request through requirements, implementation, testing, and delivery.

Serve as the primary liaison between business stakeholders, internal technology teams, and external Salesforce implementation partners.

Support a highly customized Salesforce Sales Cloud environment focused primarily on contacts and opportunity management, with hundreds of active sales opportunities and thousands of qualifying opportunities moving through various stages.

Understand the existing Salesforce environment and associated business processes to effectively evaluate requested changes.

Determine whether business needs can be addressed through existing Salesforce functionality/configuration or require customization/development.

Challenge unnecessary customization and identify opportunities to simplify business processes or leverage native Salesforce functionality.

Maintain visibility into application changes, releases, testing, and post-deployment validation.

Expand support over time into additional enterprise business applications and initiatives.

Requirements & Business Analysis

Partner directly with business stakeholders to understand needs, workflows, pain points, and desired outcomes.

Gather, document, and validate detailed business and functional requirements.

Translate business needs into clear specifications, use cases, user stories, process flows, acceptance criteria, and implementation requirements for external partners and technical resources.

Ensure requirements are sufficiently defined before development begins and validate that delivered solutions meet the agreed-upon business need.

Document business unit workflows and identify opportunities for process improvement and automation.

Coordinate UAT, track defects to closure, and confirm stakeholder sign-off.

Project & Vendor Management

Drive assigned business application initiatives from requirements through completion, keeping scope, timelines, dependencies, and deliverables on track.

Manage external implementation partners and hold vendors accountable to documented requirements, timelines, and commitments.

Run disciplined project and working meetings, establish clear action items and ownership, and follow through to completion.

Identify risks, blockers, scope changes, and delivery issues early and escalate when appropriate.

Maintain visibility into in-flight work, priorities, ownership, and target dates.

Coordinate releases, deployments, testing, and post-deployment validation as needed.

Stakeholder & Scope Management

Build productive relationships with sophisticated and demanding business stakeholders while maintaining appropriate structure and discipline around technology delivery.

Manage competing requests and changing requirements without allowing uncontrolled scope expansion.

Communicate clearly and diplomatically when requests need to be reprioritized, deferred to a later release, or further defined.

Facilitate productive conversations between business and technical teams and ensure decisions, requirements, and commitments are clearly documented.

Keep meetings focused and drive stakeholders toward decisions and actionable next steps.

AI, Data & Automation Initiatives

Support emerging AI, data, and automation initiatives as the Business Technology function expands these capabilities.

Work with business units to document current workflows and identify opportunities for AI-enabled automation and process improvement.

Gather and document requirements for AI and data-related projects and coordinate execution across business