Service Manager - Pennsylvania

Create a new Candidate Account Become part of our confidential candidate network and start your job search today! Create a new Hiring Manager Account Post your job listings to gain access to our extensive candidate network. Learn about our Contingency Services We would be thrilled to discuss our range of contingency recruiting options with you. Log In to Your Account Log In (480) 348-0886 Send Us A Message Service Manager - Pennsylvania H&A Recruiter Apply for This Job Inquire Now × Job Application Form After applying you will be automatically redirected to the website. Close Apply Now × Job Application Form Information Sent You have successfully inquired about this job. Create a free account to access more job search tools! Contact H&A for Details Position Details & Responsibilities A growing heavy equipment organization in Pennsylvania is seeking a Service Manager to lead daily service department operations, support technicians, and drive customer satisfaction and profitability. This role is responsible for overseeing shop workflow, technician performance, quality control, and operational efficiency while maintaining a strong customer-focused culture. The ideal candidate will have experience managing heavy equipment service operations and leading teams in a fast-paced environment. Responsibilities Oversee daily service department operations, including scheduling, workflow, and job prioritization Lead, coach, and develop technicians, foremen, and service personnel Monitor shop productivity, labor efficiency, and work-in-progress to ensure timely job completion Coordinate closely with parts and service teams to support efficient repairs and customer communication Maintain high standards for repair quality, safety, and overall service performance Support technicians with troubleshooting and technical guidance as needed Review work orders, repair documentation, and billing accuracy Build and maintain strong relationships with contractors, fleet customers, and equipment owners Resolve customer concerns professionally and ensure a positive service experience Drive department profitability through effective labor management, cost control, and operational improvements Promote and enforce safety procedures and compliance standards throughout the shop For more information on this position or the full job description, please contact Amie Bowman at Herk & Associates: AmieB@herkandassociates.com Qualifications 5+ years of experience in heavy equipment service, repair, or dealership operations Prior leadership or supervisory experience within a service department environment Strong knowledge of heavy equipment including excavators, dozers, loaders, crushers, screeners, or related equipment Excellent communication, organizational, and customer service skills Familiarity with service department metrics, labor efficiency, and shop management processes Understanding of OSHA safety standards and service department compliance requirements preferred INDUSTRY Construction Equipment Heavy Equipment BRANDS COMPENSATION $118,000 LOCATION Northeast TAGS Service Service Manager Service Advisor Pennsylvania Northeast Construction Equipment Heavy Equipment Other Jobs to Consider Based on this job. Job Title Company Location(s) Job Type Not what you're looking for? Search Jobs This site uses Google Analytics to understand how visitors use our site. You can accept or decline analytics cookies — this won’t affect your ability to browse or apply for jobs. Accept Reject