Service Manager - Connecticut

Create a new Candidate Account Become part of our confidential candidate network and start your job search today! Create a new Hiring Manager Account Post your job listings to gain access to our extensive candidate network. Learn about our Contingency Services We would be thrilled to discuss our range of contingency recruiting options with you. Log In to Your Account Log In (480) 348-0886 Send Us A Message Service Manager - Connecticut H&A Recruiter Apply for This Job Inquire Now × Job Application Form After applying you will be automatically redirected to the website. Close Apply Now × Job Application Form Information Sent You have successfully inquired about this job. Create a free account to access more job search tools! Contact H&A for Details Position Details & Responsibilities A well-established construction equipment dealer is seeking a Service Manager to lead its service operations in the Greater Hartford, Connecticut region . This organization supports contractors in the heavy highway, concrete, excavation, utility, and construction markets with a wide range of equipment, parts, and service solutions. This is a hands-on leadership role responsible for overseeing daily service operations, supporting technicians, maintaining strong customer relationships, and driving departmental performance. The ideal candidate will bring equipment service experience, strong leadership skills, and a passion for developing people and processes. This opportunity is ideal for a service leader who is looking to continue growing their career while making a long-term impact within a stable and growing organization. Responsibilities Oversee daily service department operations, including scheduling, workflow management, and repair quality Lead, coach, and support technicians to ensure productivity, accountability, and professional development Monitor work orders, labor efficiency, and repair timelines to maximize customer uptime Maintain strong communication with customers regarding equipment repairs, service recommendations, and job status updates Work closely with parts, sales, and rental departments to ensure seamless customer support Manage service department profitability, labor recovery, and operational performance metrics Ensure repairs are completed safely, accurately, and in accordance with company and manufacturer standards Support technician recruitment, onboarding, and ongoing training initiatives Identify opportunities to improve shop efficiency, processes, and overall customer satisfaction Maintain a strong safety culture and ensure compliance with company policies and procedures Assist with budgeting, forecasting, and strategic planning for the service department For more information on this position, please contact Amy Bighorse at Herk & Associates: AmyB@herkandassociates.com Qualifications Prior experience managing service operations within the construction equipment, compact equipment, heavy equipment, rental, or related industries required Strong technical understanding of equipment diagnostics, repairs, and maintenance practices Proven leadership experience managing technicians and service personnel Strong communication and customer relationship skills Experience managing service profitability, labor efficiency, and departmental performance metrics Strong organizational, problem-solving, and decision-making skills Proficiency with service management software, business systems, and Microsoft Office INDUSTRY Construction Equipment Heavy Equipment Paving / Asphalt Equipment Rental BRANDS COMPENSATION LOCATION New England TAGS Service Service Manager Connecticut New England Construction Equipment Heavy Equipment Paving / Asphalt Equipment Rental Other Jobs to Consider Based on this job. Job Title Company Location(s) Job Type Not what you're looking for? Search Jobs This site uses Google Analytics to understand how visitors use our site. You can accept or decline analytics cookies — this won’t affect your ability to browse or apply for jobs. Accept Reject