Senior Account Coordinator

Overview

Atrium is growing! Following the award of a major new enterprise client in the creative space, we're building a dedicated team to support this exciting partnership. As part of this expansion, we're hiring a Senior Account Coordinator to join our WORKS team and play a key role in delivering exceptional service and operational excellence. This newly created role will support the Account Manager, Creative, and serve as a critical link between our internal teams, client stakeholders, and Freelancer workforce. If you thrive in fast-paced environments, enjoy solving problems, and are passionate about creating seamless experiences, this is a great opportunity to grow your career.

Please note that this role requires employees to work on Pacific Time while operating out of our Columbus, OH office on a hybrid basis.

Responsibilities

Building strong relationships with client managers, freelancers, and internal teams.

Supporting hiring managers and suppliers throughout the contingent labor/ non-employee lifecycle-from requisition creation to onboarding and offboarding.

Maintaining accurate records in Atrium's HRIS (eg. Bullhorn, Avionte etc.), timekeeping systems, and client FMS tools (eg.

Executing payroll operations, including weekly audits, timesheet validation, expense processing, and issue resolution in partnership with Payroll.

Monitoring compliance with HR/payroll regulations and program SLAs.

Diagnosing and resolving client concerns, escalating as needed with leadership support.

Facilitating offboarding, including terminations, documentation updates, and communication with HR.

Participating in regular client and internal meetings to drive program goals and ensure alignment.

Supporting program adoption, communications, and operational consistency across engagements. This role is 100% account administration-focused, with a strong emphasis on accuracy, responsiveness, and relationship management.

Qualifications

Have 3+ years of experience in account coordination, HR operations, or customer service

Communicate clearly and professionally with clients, associates, and internal teams

Approach your work with empathy, curiosity, and a service mindset

Are detail-oriented and diligent, especially when it comes to data and documentation

Enjoy solving problems and offering practical, well-considered solutions

Are receptive to feedback and committed to continuous improvement

Physical Requirements

Ability to sit for an extended period of time.

Ability to commute to our Westerville, OH office on a hybrid basis.

Ability to work West Coast hours.

Education Requirements

Bachelor's degree is preferred or relevant experience.

Benefits

Atrium offers a comprehensive Atrium Care Package , available upon eligibility, including:

20 days of Paid Time Off (PTO)

11 paid holidays

Medical, Dental, and Vision Insurance

Health Savings Account (HSA) & Flexible Spending Accounts (FSA)

Pet Insurance

Legal Benefits

401(k) Program with employer match

Employee Assistance Programs

Employee Perks:

Uncapped Commission

Summer Fridays

Flexible Work Schedule: Hybrid work schedule, 3 days a week on-site

Vibrant company culture with monthly events and in-office amenities

Employee Wellness Programs

Employee Discounts through Working Advantage

Professional Development Opportunities

Commuter Benefit Program

COMPENSATION

$23.56 to $26.44 per hour. This position is non-exempt and eligible for overtime pay in accordance with applicable law. Actual pay within this range will be based on factors such as experience, skills, education, and internal pay equity