Strategic Account Manager (Intellectual Property)

We are hiring a Strategic Account Manager (SAM) to join our Intellectual Property team at Clarivate! In this role, you will be responsible for the growth, retention, and strategic development of a portfolio of key customer accounts. Acting as the primary commercial relationship owner, the SAM develops and executes multi-year account strategies that align customer business objectives with Clarivate's Patent, Trademark, IP Management Software, Data & Analytics, and IP Services solutions.

This role serves as a trusted advisor to executive stakeholders across Intellectual Property, Legal, Innovation, R&D, Brand Protection, and Business Leadership functions. The Strategic Account Manager drives customer success through consultative engagement, value-based selling, proactive account management, and cross-functional collaboration, ensuring customers maximize the value of their investment while achieving their innovation and business objectives.

The ideal candidate has a proven track record of growing strategic enterprise relationships, navigating complex sales environments, and identifying opportunities that drive long-term mutual success.

About You – experience, education, skills, and accomplishments

Bachelor's degree or equivalent professional experience

10+ years of experience in enterprise sales, strategic account management, business development, customer success, or related commercial roles

7+ years of experience managing complex B2B sales cycles and customer relationships

Experience supporting Intellectual Property, Patent, Trademark, Innovation, Legal, R&D, Brand Protection, Technology, or Information Services organization

It would be great if you also had...

Knowledge of intellectual property lifecycle management, patent intelligence, trademark protection, IP management software, patent renewals, or related disciplines

Experience selling SaaS, software, subscription, analytics, data, workflow, information, or professional services solutions

Demonstrated success achieving revenue growth, retention, and expansion objectives

Experience managing sophisticated enterprise or strategic customer portfolios

Experience utilizing Salesforce or similar CRM platforms, including pipeline forecasting and account planning

Ability to work cross-functionally and effectively coordinate internal resources to meet customer needs

What will you be doing in this role? ​​​

Strategic Account Planning & Growth:

Own and grow revenue across an assigned portfolio of strategic accounts

Develop and execute comprehensive multi-year account plans that align with customer business priorities and growth objectives.

Identify and pursue cross-sell, upsell, whitespace, and expansion opportunities across Clarivate's Patent, Trademark, IP Management, Analytics, and Services portfolios

Build and maintain a healthy pipeline of qualified opportunities to support short-term and long-term growth objectives

Leverage account intelligence and market insights to prioritize growth initiatives and maximize account penetration

Coordinate executive sponsorship programs and strategic account governance activities.

Customer Relationship Management

Establish and maintain trusted advisor relationships with executive sponsors, key decision-makers, and influencers

Develop stakeholder engagement plans that expand relationships across business, legal, innovation, technology, procurement, and operational functions

Conduct Executive Business Reviews (EBRs) and strategic account reviews focused on customer outcomes, value realization, business priorities, and growth opportunities

Gain a deep understanding of customer strategies, innovation initiatives, challenges, and organizational goals

Position Clarivate solutions as strategic enablers that support customer objectives and deliver measurable business value

Renewal, Retention & Customer Success

Lead renewal strategy and execution across assigned accounts to achieve or exceed retention targets

Partner with Customer Success, Professional Services, Product Specialists, and Support teams to drive solution adoption and customer value realization

Identify account risks proactively and develop mitigation strategies to protect revenue and strengthen customer relationships

Monitor customer health, engagement, and business outcomes to support long-term retention and growth.

Cultivate customer advocacy and reference relationships

Commercial Leadership

Manage complex, enterprise-level sales cycles involving multiple stakeholders and business units

Lead proposal development, business case creation, contract negotiations, and commercial discussions

Develop and present value-based ROI and business outcome narratives to executive stakeholders

Negotiate pricing, contract terms, and commercial agreements within established guidelines

Maintain high levels of forecast accuracy, pipeline management, and CRM discipline

Collaborate with Legal, Finance, Product Management, Marketing, Services, and Customer Success teams to achieve customer and business objectives

Industry Expertise & Market Intelligence

Stay current on trends impacting Intellectual Property, innovation management, R&D, patent strategy, trademark protection, AI-enabled workflows, and legal technology

Share competitive intelligence, customer insights, and market feedback with internal stakeholders

Act as the voice of the customer by identifying emerging customer needs and market opportunities

Contribute to account management best practices and sales excellence initiatives across the organization

Hours of Work

Full Time, Permanent position

This a remote position located in the United States supporting the Midwest and West Coast areas. Preference will be for candidates in the territory.

Must be able to travel up to 25%

Compensation - US Only

The expected base salary for this position is $130,000- $175,000 USD per year. This role is eligible for sales incentive earnings. Individual pay is based upon experience, education, skill and ability, expertise, and relevant factors.

In addition to a competitive remuneration package, you will be eligible to participate in a benefits package that includes medical, dental, prescription drug, life insurance, 401k with match, long term disability coverage, vacation, sick time, volunteer time, discount programs, and many more.

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At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.