Manager, Information Technology

Provide Technology leadership, support, and strategic direction for Clinical laboratory information systems, connectivity, and supporting platforms for Diagnostic Laboratory of Michigan (DLM).

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours

Best-in-class well-being programs

Annual, no-cost health assessment program Blueprint for Wellness®

healthyMINDS mental health program

Vacation and Health/Flex Time

6 Holidays plus 1 "MyDay" off

FinFit financial coaching and services

401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service

Employee stock purchase plan

Life and disability insurance, plus buy-up option

Flexible Spending Accounts

Annual incentive plans

Matching gifts program

Education assistance through MyQuest for Education

Career advancement opportunities

and so much more!

Lead technology execution and implementations for key clients ensuring seamless delivery of IT services

Work with various development teams and product managers in the development and administration of the departmental budget and new enhancement requests

Works together with software developers, business stakeholders, and supporting resources to plan and execute projects

Foster strong client relationships and drive key technology solutions

Act as primary liaison for strategic clients

Manage escalations and monitor system performance with a proactive approach

Delegates tasks, organizes, mentors and motivates a team of developers, specialists, and/or connectivity resources

Fosters a culture of continuous improvement in all areas of technology and instills the principles of this culture

Review of the product architectural design, requirements specifications, and test specifications

Determine, support, and/or approve estimates for demand requests

Technical assessment of the impact of any changes to product requirements

Provision of day-to-day technical guidance to other members of the project team

Monitor the progress and risk related to the project schedule and work with teams to develop appropriate remedial action to be taken

Highlight, review and mitigate technical risks

Provide the project team with support and guidance on project specific processes, procedures, tools, and techniques

Contribute to the continued improvement of processes, communication, and functionality across multiple workstreams by looking for opportunities for improvement and implementing solutions

Resolution of technical issues in conjunction with team members

Identification of technology training requirements

Steward of process improvement initiatives

Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws

Responsible for interviewing potential candidates, hiring, training, oversight of daily activities and performance appraisals of his/her employees

Education:

BS/BA degree in Computer Science/Information Systems or related field including MLT, MT

Preferred Work Experience:

Demonstrate how you’ve leveraged Customer Experience processes to act as an advocate for customers

At least 5 years of experience working with Laboratory Information Systems or other related systems

Experience in coaching, mentoring and/or training other team members

Minimum 3 years of leadership experience

Knowledge:

Customer Experience Management

Laboratory operations workflow

Design Thinking

Business/Digital Analysis

Agile

Healthcare, clinical lab, or related industry knowledge

Skills:

Change management

Strong analytical and critical thinking skills

Beyond the typical communications skills, an ability to tell a story is a must have “what does the data tell us?”

Ability to build strong and trusted relationships

Collaborate with others for optimal results

Ability to work independently and drive for results

Business process mapping (BPM) skills beneficial

Travel Required: 10-20%

Technical Training or Professional Licensing:

Minimum of 3-5 years of analyst experience including at least 1-2 years of project management or direct management related activities

Desirable: Experience working within the medical laboratory industry, hospitals, or healthcare clinic environment

Desirable: Experience with Six Sigma and/or CMMi principles and processes

Desirable: Prior supervisory experience

Preferred Technical Training or Licensing:

Epic certification