Senior Implementation Analyst

Overview

The Senior Implementation Analyst captures client context, constraints, and business goals, translating them into structured, actionable inputs for product teams. This role operates with greater autonomy than an Implementation Analyst, handling more complex programs and serving as a resource for junior team members on documentation standards, discovery facilitation, and escalation judgment. The Senior IA works in close partnership with Implementation Managers and delivery teams, supporting – but not replacing – Product Owners. Like all Implementation Analysts, this role works from templates owned and maintained by Product and does not author new feature specifications or requirements outside of existing templates. When a client need falls outside available templates, the Senior IA escalates to Product and helps frame the gap clearly to support intake.

Responsibilities

Lead structured client discovery sessions for complex or high-priority programs, capturing patient population, therapy characteristics, prescriber and pharmacy channel design, call center workflow requirements, data inputs and outputs, and edge cases

Translate client conversations into structured delivery inputs: configuration specifications, data mapping requirements, workflow documentation, and edge case handling guides

Partner with the Implementation Consultant to validate that program design accurately reflects client intent before delivery begins, and flag risks or ambiguities earlier in the engagement cycle

Review configuration and builds during development to confirm alignment with documented client requirements, flag discrepancies before they reach QA

Identify when a client requirement cannot be met through existing platform capabilities and surface it clearly to the Implementation Manager for formal escalation to Product, providing enough context to support a well-formed product request

Maintain current documentation throughout the engagement (requirements, decisions, change log, and open questions), and set the standard for documentation quality on shared engagements

Serve as a documentation and discovery resource for Implementation Analysts and Associate Implementation Analysts, reviewing their work, answering questions, and escalating gaps to the Implementation Consultant when needed

Participate in UAT for the programs they support, coordinating with the Implementation Manager on participant logistics and reviewing test cases for completeness against documented requirements

Lead the development of training and change management materials for complex programs, drawing on accurate documentation of configured workflows and edge case handling

Own template and knowledge base contributions for the programs they support, documenting reusable patterns and client context insights that improve future implementations

Take an active role during hypercare - monitoring issues, triaging whether they represent configuration errors, training gaps, or platform defects, and managing escalations with appropriate urgency

Qualifications

5+ years of experience in business analysis, client implementation, or technical documentation, with at least 2 years in a healthcare or specialty pharmacy environment

Demonstrated ability to independently facilitate complex discovery sessions and produce documentation that is usable by technical teams without clarification

Strong written communication skills: configuration specifications, workflow documentation, and edge case guides are consistently precise and complete

Solid working knowledge of Salesforce-based platforms and hub service workflows

Understanding of data mapping, basic ETL concepts, and how data flows between client systems and AssistRx platforms

Specialty pharmacy, patient access, or hub services experience required

Comfortable reviewing technical configurations and identifying discrepancies against documented requirements with minimal guidance

Proficient in Jira or equivalent tools for documenting and tracking requirements

Agile familiarity required - understands how product request intake works, when to escalate, and how to frame gaps to support a clear product request

Pay Range

USD $99,550.27 - USD $124,437.84 /Yr.

Lead structured client discovery sessions for complex or high-priority programs, capturing patient population, therapy characteristics, prescriber and pharmacy channel design, call center workflow requirements, data inputs and outputs, and edge cases

Translate client conversations into structured delivery inputs: configuration specifications, data mapping requirements, workflow documentation, and edge case handling guides

Partner with the Implementation Consultant to validate that program design accurately reflects client intent before delivery begins, and flag risks or ambiguities earlier in the engagement cycle

Review configuration and builds during development to confirm alignment with documented client requirements, flag discrepancies before they reach QA

Identify when a client requirement cannot be met through existing platform capabilities and surface it clearly to the Implementation Manager for formal escalation to Product, providing enough context to support a well-formed product request

Maintain current documentation throughout the engagement (requirements, decisions, change log, and open questions), and set the standard for documentation quality on shared engagements

Serve as a documentation and discovery resource for Implementation Analysts and Associate Implementation Analysts, reviewing their work, answering questions, and escalating gaps to the Implementation Consultant when needed

Participate in UAT for the programs they support, coordinating with the Implementation Manager on participant logistics and reviewing test cases for completeness against documented requirements

Lead the development of training and change management materials for complex programs, drawing on accurate documentation of configured workflows and edge case handling

Own template and knowledge base contributions for the programs they support, documenting reusable patterns and client context insights that improve future implementations

Take an active role during hypercare - monitoring issues, triaging whether they represent configuration errors, training gaps, or platform defects, and managing escalations with appropriate urgency

5+ years of experience in business analysis, client implementation, or technical documentation, with at least 2 years in a healthcare or specialty pharmacy environment

Demonstrated ability to independently facilitate complex discovery sessions and produce documentation that is usable by technical teams without clarification

Strong written communication skills: configuration specifications, workflow documentation, and edge case guides are consistently precise and complete

Solid working knowledge of Salesforce-based platforms and hub service workflows

Understanding of data mapping, basic ETL concepts, and how data flows between client systems and AssistRx platforms

Specialty pharmacy, patient access, or hub services experience required

Comfortable reviewing technical configurations and identifying discrepancies against documented requirements with minimal guidance

Proficient in Jira or equivalent tools for documenting and tracking requirements

Agile familiarity required - understands how product request intake works, when to escalate, and how to frame gaps to support a clear product request