Administrative Operations Manager

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RAYUS Radiology is looking for an Administrative Operations Manager to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As an Administrative Operations Manager, you will be responsible and accountable for managing all administrative operational aspects of running a Center(s), including planning, team member management, budget management, maintaining relationships with referring groups, and on-going customer service functions. This role is also responsible for meeting the quality and operational goals (i.e. efficiency, productivity, costs, etc.) for the market.

This is a full-time position working 40 hours per week. Shifts are from 9:00am-5:30pm.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(40%) Center Operations

Maintain productive relationships with the Center's customer base in defined market through delivery of extraordinary customer service

Provides ongoing and timely communication to management and team members regarding Center performance, team performance, events, issues, etc.

Partners with Chief Technologists and other managers to ensure profitable growth and increased market share for the market

Continually evaluate current processes, making recommendations to ensure effective fulfillment of goals and objectives

Remain visible at Center(s) and maintain a clear understanding of the/each Center(s) morale and workload

Partner with the Market Success sales team, patients, and referring offices to ensure satisfaction

Attend Market Success sales calls and lunch meetings with the sales team, providing operations knowledge and to act as a resource

Assist in targeting payor relationship opportunities within the Market

Proactively monitor payor referral activity

Interface with the Director Operations, Sr Director Operations, and/or all technical and administrative team members to ensure effective teamwork and efficient Center operations

Administer quality programs and meets or exceeds key quality and productivity measures in patient service, customer (referral) service, clinical programs, and administrative functions

Maintain a safe environment for patients, technologists, radiologists and any other Center team members with the assistance of the Center's safety coordinator

Perform any/all front office functions as needed

Ensure compliance with all HIPAA guidelines

(30%) Team Management

Oversight of Center Supervisors and responsible for the administrative team

Manage and assist in the recruitment, hiring, onboarding and training of new team members and supervisors, providing resource and technical expertise

Manage team member performance evaluations, compensation recommendations and development of team members, including performance improvement plans, disciplinary actions and/or termination

Lead & schedule regular team meetings and team member one-on-one discussions

Maintain team member retention by implementing effective retention strategies to support high engagement levels and encourage open communication in an emotionally safe environment

Implement strategies to promote teamwork within the Center and with other team members, including management and radiologists

(25%) Center Planning

Plan, organize, develop, implement and interpret the programs, goals, objectives, policies and procedures, etc. necessary for providing quality care and maintaining a sound operation

Develop and manage the budget for the Center(s) and recommends financial decisions

Proactively monitor the performance and profitability of services offered

Provide ongoing and timely communication to management and team members regarding Center performance, team performance, events, issues, etc.

(5%) Completes additional tasks and projects as assigned