Premier Account Manager

General Summary of Position:

We are seeking business-oriented, customer service driven professionals to provide high quality service to Fortune 500 level customers.

Duties and Responsibilities:

Maintain and manage Granite’s Premier accounts.

24 x 7 availability to support your assigned accounts.

Conduct weekly meetings with assigned Premier accounts.

Minute each meeting weekly and follow up on all actions

Areas of responsibility for each account include but are not limited to maintenance of phone lines, outages, billing, reporting, etc.

Communicate directly with customers, sales and internal staff.

Required Qualifications:

Bachelor’s Degree

Intermediate to advanced knowledge of Microsoft Excel and MS Access

Preferred Qualifications:

Excellent customer service skills

Ability to work under pressure

Ability to meet deadlines

Excellent problem-solving skills

Ability to work independently as well as in a group

Strong multi-tasking and organizational skills

Excellent interpersonal and communication skills

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