Certified Clinical Supervisor - Dual Location - TCP Midtown & TCP Gulfton

At our company, our mission starts with our people. Guided by our HEART values of Humility, Excellence, Accountability, Respect, and Trust, we strive to create a workplace where teammates feel valued, supported, and empowered to do their best work every day. As a Supervisor of Clinical Medical Assistants, you’ll oversee clinical staff, coordinate staffing and patient flow, and support quality patient care. You’ll also assist with examinations, treatments, laboratory testing, patient education, and referrals while maintaining accurate records and following practice protocols.

Think you’ve got what it takes?

Supervises, coaches, and evaluates clinical staff to support job performance, policy compliance, quality patient care, and customer service

Schedules staff based on patient volume, practice needs, and budget and monitors patient flow

Coordinates staff orientation, ongoing training, and communication and maintains required documentation

Manages medical supply and medication inventories and ensures compliance with CLIA/COLA, OSHA, and infection control requirements

Prepares patients for examinations, assists providers with treatments and testing, and coordinates follow-up care within the scope of the position

Collects and accurately documents patient information, vital signs, medications, allergies, and care received at other locations

Administers medications as directed by providers and documents administration and adverse reactions according to practice protocols

Provides and documents patient and family education to support health self-management

Collects and processes specimens, performs laboratory testing and quality checks, and reports results and equipment issues

Triages patient complaints and calls within practice protocols and scope of practice and responds appropriately to emergencies

Coordinates referrals, verifies coverage, completes and transmits authorized referral documentation within 2 business days, and tracks follow-up reports

Communicates clearly with patients and families, explains procedures and wait times, and participates in care team meetings and quality improvement initiatives

High school diploma or GED required

Completion of a medical assistant, vocational nursing, or emergency medical technician program, or documentation from the applicable authority confirming an accepted exception to the education requirement preferred

Basic Life Support certification from the American Heart Association required

One qualifying credential: CCMA, CMA-AAM, NCMA, NRCMA, EMT, EMT-B, EMT-I, EMT-P, licensed paramedic, RMA-AMT, RMA-AAH, RMA-ARMA, or RMA-AAMP required

1 year of clinical experience required

1 year of supervisory experience preferred

Texas Children’s Pediatrics is the nation’s largest primary pediatric care network with more than 200 physicians dedicated to the health care needs of infants to teenagers in over 50 locations throughout the greater Houston area. As part of our goal to build a community of healthy children, Texas Children's Pediatrics Community Cares Program provides trusted, high-quality pediatric medical services for children who otherwise would seek care from emergency centers or possibly go without care or treatment due to low family incomes and/or lack of health insurance.

To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.