Service Manager

W&B Service Company has an excellent opportunity for a Service Manager . We are the largest transport refrigeration dealer of Carrier Transicold, a world leader in Truck, Trailer and rail refrigeration systems. We are also the nation’s largest full-service Hyundai Translead trailer dealer. We have 21 facilities throughout the Southwest, including Texas, Arkansas, Louisiana and Oklahoma.

This position plays a key role in the branch operations. It’s responsible for maximizing the efficiency, revenue and productivity of the service department and achieving the highest levels of customer satisfaction.

Principal Duties and Responsibilities :

Managing the day to day work of department technicians, such as: Daily performance of DVI’s

Proper scanning on jobs by technicians

Accurate completion of Repair Orders with complete story/parts/ in a timely manner

Submittal of PM Forms to customers within 24 hours of service

Track and submit all after hours calls and hours for technicians

Rail Yard Requirements to include– Blue Flag, hard hats, safety reflective vests, eye protection, locks for switches, steel toe protection with raised heel and blinking light on service trucks when on rail yard.

Service Truck Maintenance

Scheduling work and customers follow up

Managing warranty repairs

Participating in housekeeping

Performing Daily Yard Checks

Running an Open Repair Order listing daily, working this list top to bottom

Working with Parts department to insure all parts are on order needing for jobs

Foster a “safety first” culture.

Other duties as needed to meet business and customer needs.

Education/Training/Experience Requirements

3-5 years’ experience in service

Background with Transport Refrigeration/Heavy Duty Truck/Trailer preferred

Mechanical aptitude is required.

Strong technical knowledge

Excellent communication skills

Excellent organization and time management skills

Skill with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)

Compensation: Pay depends on experience

This job offers a comprehensive benefits package, including, but not limited to: Medical, Dental, Vision, 401(K) – Retirement / Savings plan with company matching funds, LTD, STD, Life Insurance and PTO plans.

Must pass pre-employment physical

W&B is an equal opportunity employer