Cafe Manager

Job Requirements

Sweetwater, the nation's #1 online retailer of pro audio equipment and music instruments, is seeking to hire a Crescendo Café Manager to add to our growing Concierge team! If selected, you will lead and develop the Café team while creating a strong culture of hospitality, teamwork, and accountability. This is a hands-on leadership role, working alongside the barista team to deliver a welcoming, high-quality guest experience.

Job Responsibilities:

Leading and developing the Café team through coaching, feedback, and accountability

Modeling hospitality and service standards by working alongside the team

Identifying and implementing improvements to Café service, workflow, products, and efficiency

Managing Café staffing and scheduling to meet business needs and events

Leading recruiting, onboarding, training, and ongoing skill development

Overseeing ordering, inventory, and supplies while maintaining food quality, cleanliness, and food safety standards

Monitoring financial performance to increase sales, manage costs, and reduce waste

Developing Café menu offerings and programs, including new products, seasonal offerings, and promotions

Collaborating with leadership and cross-functional teams on projects, events, and broader Food & Beverage initiatives

Communicating and implementing operational changes to the team

Job Qualifications:

High school diploma

3+ years in a supervisory, leadership, or management role, preferably in food & beverage, café, hospitality, or retail

Strong team leadership and employee development skills

Passion for hospitality and customer service

Knowledge of café and food & beverage operations, staffing and scheduling, and inventory and ordering

Basic financial and business management skills

Knowledge of food safety and sanitation

Strong problem-solving and decision-making skills

Availability for some evenings and weekends based on business needs

Associate's or Bachelor's degree in Hospitality, Food & Beverage, Business, or a related field is a plus

ServSafe Manager or other recognized food safety certification is a plus

Additional management experience in food & beverage, hospitality, or a high-volume customer-facing operation is a plus

Experience with menu and product development, POS, inventory, or scheduling systems is a plus

Experience with cost control, profitability analysis, or developing and implementing food & beverage programs is a plus

Sweetwater "Ideal" Team-Player

WOWs The Customer – You possess a deep passion and desire for creating amazing customer & colleague experiences

Gets Things Done – You have a great work ethic and move through tasks with a sense of urgency

Obsesses over the Details – You are committed to paying attention to the details

Drives Continuous Improvement – You are always focusing on effective and efficient work and ways to get better

Develops the Future – You are committed to the pursuit of growing personally & professionally and have a focus on bringing your colleagues along in that journey

We function best as a unified team, so relocation to our state-of-the-art campus in Fort Wayne, IN is required. Interested and qualified candidates, please apply. We look forward to exploring your #FullTimeDream with Sweetwater!