Patient Access Manager (Front Office Manager) - Aubrey & Champions Circle

About Us

HIGHLIGHTS: JOB TYPE: Full-Time

LOCATION: 2 locations: Aubrey & Champions Circle (Texas Motor Speedway)

FACILITY TYPE : 16 bed Small-Format Hospitals (8 ER, 8 Inpatient)

PERKS: Flexible Schedule, 401K match ( fully vested day 1 ), paid referrals

We are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission: To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health , ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly individualized care. Emerus' commitment to patient care extends far beyond the confines of societal norms. We believe that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros.

Position Overview

The Patient Access Manager is responsible for leading all daily patient access operations, site-specific oversight of medical records management activities and day-to-day oversight of the dietary function in close collaboration with the registered dietician.

Essential Job Functions

Maintain compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to admissions operations

Effectively manage and direct all areas of registration to ensure quality, productivity, and excellent customer service

Ensure the accuracy and completeness of daily registrations

Compile, analyze, and report data for Patient Access quality measures

Ensure collection of payments and cash drawer reconciliation

Prepare and make weekly deposits

Prepare work schedules and payroll to accommodate budget and allotted FTEs

Effectively communicate and maintain working relationship with the registered dietician

Oversee day-to-day operations of patient nutrition services in close collaboration with the registered dietician

Ensure QA of site-specific medical records and share lessons learned with patient access team members and medical records director/consultant as needed

Interview, hire, train, evaluate, and counsel patient access team members

Provide continuous training for and communicate changes to existing employees

Ensure all personnel policies are followed

Work closely and professionally with regional and corporate partners on special projects

Provide focused education and training for patient access team members around point of service collections

Other Job Functions

Perform patient registration functions when needed to ensure wait times are kept to a minimum and to ensure patient access skills remain sharp

Distribute mail appropriately

Order office supplies as needed

Maintain a clean working environment for the facility; this includes the front desk, restroom, waiting room, break area and patient rooms when assistance is needed by medical staff

Notify appropriate contact of any malfunctioning equipment or maintenance needs

Perform month-end procedures including but not limited to: shredding charts, boxing up charts and emptying binders for next month

Attend staff meetings or other company sponsored or mandated meetings as required

Perform additional duties as assigned

Basic Qualifications

Requires a High School Diploma or GED

A four-year degree in business or healthcare highly preferred

A minimum of five years patient registration and insurance verification experience in a health care setting is required

In addition a minimum of two years supervisory experience in health care setting is also required. However, demonstrated indirect leadership experience may be considered in lieu of this requirement provided it is a direct fit to the role, ie, lead role, project management or other leadership experiences

Emergency Department registration experience, strongly preferred

Knowledge of various types of insurance plans (PPO, POS, HMO, Medicare, and Medicaid.) and payors, required

Basic understanding of medical terminology

Knowledge or previous experience using EMR, required

Excellent customer service

Working knowledge with MS Office (MS Word, Excel, PowerPoint and Outlook), required

Position requires fluency in English; written and oral communication