Clinic Manager - Plastic Surgery Practice

Overview

Summary

The Practice Manager is the on-site operational and administrative leader for The Waldorf Center For Plastic Surgery in Portland, Oregon, within a private equity-backed, multi-site plastic surgery and dermatology practice. This role holds full accountability for the clinical operations, financial performance, patient experience, provider and staff management, regulatory compliance, and strategic execution of the assigned location.

The Practice Manager leads all staff at the assigned location, including Supervisors, Team Leads, Leads, and individual clinical and administrative contributors, and is 100% dedicated to clinic management and administration. This role functions as the primary P&L owner and people leader on-site, partnering closely with clinicians, medical leadership, and the VP of Operations, marketing operations, and other company-wide departments to drive operational excellence, financial performance, and an outstanding patient experience.

Responsibilities

Financial Management & Performance

Own full P&L accountability including revenue optimization, expense management, and EBITDA performance

Develop and monitor the operating budget; analyze variances and implement corrective measures

Oversee revenue cycle performance including charge capture, coding compliance, collections, authorization management, and denial resolution

Manage pricing for aesthetic services and retail products

Approve purchase orders within defined authority thresholds

Monitor key financial KPIs including revenue per visit, provider productivity, collections rate, days in AR, and cost per visit

Provider Scheduling, Capacity & Template Management

Manage and continuously optimize provider scheduling templates with accountability for fill rates, appointment lag times, and capacity utilization

Monitor template performance data daily, weekly, and monthly; partner with central scheduling to maximize patient access

Manage provider leave requests, absence coverage, and schedule adjustments to minimize access disruption

Leverage scheduling technology and access analytics to reduce no-shows, improve schedule density, and enhance the patient scheduling experience

Clinical Operations & Patient Experience

Maintain full operational accountability for all clinic functions including patient access, clinical workflows, scheduling, supply management, and administrative operations

Establish and maintain standard operating procedures; ensure consistent application across all teams and service lines

Own the patient experience — setting and enforcing service standards for communication, access, wait times, and care environment

Monitor patient satisfaction data and develop action plans to drive measurable improvement

Oversee quality assurance programs ensuring high-quality patient care, regulatory compliance, and risk management

People Management & Organizational Development

Provide full supervisory authority for all assigned staff including Supervisors, Team Leads, and individual contributors

Manage the full employment lifecycle: recruit, onboard, develop, coach, evaluate, and when necessary separate staff

Conduct regular one-on-ones with direct reports; build leadership bench strength at all levels

Lead succession planning and identify high-potential staff to build an internal pipeline

Foster a high-performance, accountable culture supporting staff engagement, growth, and exceptional patient care

Provider Relations & Medical Affairs

Build and maintain strong working relationships with physicians and advanced practice providers

Serve as the primary operational point of contact for provider concerns; resolve issues within scope and escalate as appropriate

Ensure supervision designations for APPs and other staff are clearly established and current

Partner with medical leadership to identify clinical performance opportunities and support quality improvement initiatives

Support provider onboarding and clinic integration for newly recruited providers

Business Development & Strategic Growth

Partner with the VP of Operations and Business Development teams to support the integration of newly acquired practices

Identify organic growth opportunities, including capacity optimization, service line expansion, and referral partnership development

Oversee aesthetic service line and retail operations, including pricing strategy, loyalty programs, and marketing coordination

Collaborate with Marketing to drive patient volume, improve capacity utilization, and strengthen community presence

Facilities, Technology & Information Systems

Oversee facility management and space planning, including asset management, equipment maintenance, and any expansion or renovation activities

Partner with IT on EHR/EMR systems, scheduling tools, and patient engagement platforms; lead adoption and change management for technology initiatives

Qualifications

Bachelor’s degree in Healthcare Administration, Business Administration, or a related field required. Master’s degree (MHA, MBA, CMPE, or equivalent) preferred; ACMPE Fellowship (FACMPE) or FACHE certification preferred.

Minimum 3+ years of clinic or medical practice management experience in an ambulatory healthcare setting required; experience in plastic surgery, dermatology, medical aesthetics, other surgical specialty or a PE-backed multi-site practice preferred.

Demonstrated experience managing clinical and administrative staff across multiple roles and functions required.

Experience with ambulatory revenue cycle management, scheduling template optimization, and P&L or budget accountability preferred.

#INDCHY Forefront will never request personal information, such as your social security number or banking information, via text or email. In addition, Forefront does not use external messaging applications such as WireApp or Skype to communicate with candidates. If you receive communication or requests of this nature, delete them.

Forefront Dermatology is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants that is free from discrimination based upon age, race, religion, color, disability, marital status, sex (including pregnancy), national origin, ancestry, ethnicity, sexual orientation, gender identity or expression, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact hr@forefrontderm.com to let us know the nature of your request and your contact information.

Financial Management & Performance

Own full P&L accountability including revenue optimization, expense management, and EBITDA performance

Develop and monitor the operating budget; analyze variances and implement corrective measures

Oversee revenue cycle performance including charge capture, coding compliance, collections, authorization management, and denial resolution

Manage pricing for aesthetic services and retail products

Approve purchase orders within defined authority thresholds

Monitor key financial KPIs including revenue per visit, provider productivity, collections rate, days in AR, and cost per visit

Provider Scheduling, Capacity & Template Management

Manage and continuously optimize provider scheduling templates with accountability for fill rates, appointment lag times, and capacity utilization

Monitor template performance data daily, weekly, and monthly; partner with central scheduling to maximize patient access

Manage provider leave requests, absence coverage, and schedule adjustments to minimize access disruption

Leverage scheduling technology and access analytics to reduce no-shows, improve schedule density, and enhance the patient scheduling experience

Clinical Operations & Patient Experience

Maintain full operational accountability for all clinic functions including patient access, clinical workflows, scheduling, supply management, and administrative operations

Establish and maintain standard operating procedures; ensure consistent application across all teams and service lines

Own the patient experience — setting and enforcing service standards for communication, access, wait times, and care environment

Monitor patient satisfaction data and develop action plans to drive measurable improvement

Oversee quality assurance programs ensuring high-quality patient care, regulatory compliance, and risk management

People Management & Organizational Development

Provide full supervisory authority for all assigned staff including Supervisors, Team Leads, and individual contributors

Manage the full employment lifecycle: recruit, onboard, develop, coach, evaluate, and when necessary separate staff

Conduct regular one-on-ones with direct reports; build leadership bench strength at all levels

Lead succession planning and identify high-potential staff to build an internal pipeline

Foster a high-performance, accountable culture supporting staff engagement, growth, and exceptional patient care

Provider Relations & Medical Affairs

Build and maintain strong working relationships with physicians and advanced practice providers

Serve as the primary operational point of contact for provider concerns; resolve issues within scope and escalate as appropriate

Ensure supervision designations for APPs and other staff are clearly established and current

Partner with medical leadership to identify clinical performance opportunities and support quality improvement initiatives

Support provider onboarding and clinic integration for newly recruited providers

Business Development & Strategic Growth

Partner with the VP of Operations and Business Development teams to support the integration of newly acquired practices

Identify organic growth opportunities, including capacity optimization, service line expansion, and referral partnership development

Oversee aesthetic service line and retail operations, including pricing strategy, loyalty programs, and marketing coordination

Collaborate with Marketing to drive patient volume, improve capacity utilization, and strengthen community presence

Facilities, Technology & Information Systems

Oversee facility management and space planning, including asset management, equipment maintenance, and any expansion or renovation activities

Partner with IT on EHR/EMR systems, scheduling tools, and patient engagement platforms; lead adoption and change management for technology initiatives

Bachelor’s degree in Healthcare Administration, Business Administration, or a related field required. Master’s degree (MHA, MBA, CMPE, or equivalent) preferred; ACMPE Fellowship (FACMPE) or FACHE certification preferred.

Minimum 3+ years of clinic or medical practice management experience in an ambulatory healthcare setting required; experience in plastic surgery, dermatology, medical aesthetics, other surgical specialty or a PE-backed multi-site practice preferred.

Demonstrated experience managing clinical and administrative staff across multiple roles and functions required.

Experience with ambulatory revenue cycle management, scheduling template optimization, and P&L or budget accountability preferred.

#INDCHY