EDL Systems Engineering Analyst (This position is EXEMPT from the State of Delaware Merit System)

Opening Date: 10/12/2026. Closing Date: 10/26/2026 11:59:00 PM Type of Recruitment: Exempt-Non Merit. Salary: Yearly: $76,902 - $92,283. Pay Grade: FR2 Shift Hours: 8:00 a.m. - 4:30 p.m. Employment Type: Actual Vacancy Employment Term: Regular Agency: 1106 - DTI/Chief Partner Services Location(s): Carvel State Office Building: (820 N French St., Wilmington, DE, 19801) Contact Name: DTI Human Resources Contact Phone: DTI_HR_Manager@delaware.gov Summary: Employees in the EDL Analyst role work under general supervision of a EDL Technology Manager. Employees are assigned duties to perform desktop, network operations, and technical support. In this role, employees are assigned tasks that involve resolving issues that consist of technical and customer support nature. To provide timely and efficient service, the EDL Analyst must apply sound business practices, appropriate technical solutions, and a creative approach to satisfying customer needs.

This role also manages the creation and deletion of File Shares, Home Directories and permissions, User Group, computer and email accounts in the state’s enterprise environment. The EDL Analyst installs, configures, secures, and upgrades non-core software products. This role ensures the integrity of the end-user environment, proactively address service issues, and implements automation routines.

The EDL Analyst serves as the second level of support for incidents, provides training and mentoring to less experienced team members as needed. The EDL Analyst handles incidents that impacts one agency’s multiple sites and executes large projects and process changes for agencies that the EDL Sr Analyst designed and assigned. The Technology Domains include the following:

End-User Support and Management Endpoint Support, Management and Security Solutions File, Print and Terminal Service Management Network and Subnet Management Solutions Virtual Desktop and Application Infrastructure (VDI) Support Network Support/Troubleshooting

View this Recruitment: EDL Systems Engineering Analyst (This position is EXEMPT from the State of Delaware Merit System) - #100826-MUAD58-110600