Asst. Service Manager - RideNow Austin

RideNow Powersports - Austin is looking for a Asst. Service Manager who’s ready to deliver top-tier service!

What You’ll Do:

Lead your team, manage operations, and ensure an outstanding experience for every customer.

Oversee scheduling, workflow, productivity, parts coordination, and repair order accuracy

Drive key performance metrics: service revenue, labor hours per RO, upsell %, CSI scores, technician efficiency, and profitability

Lead and develop your team through ongoing coaching, performance management, and training

Collaborate with other department heads to streamline communication and maximize the overall dealership experience

Ensure all safety standards and manufacturer requirements are consistently met

Resolve customer concerns with professionalism and urgency, reinforcing our reputation for top-tier service

Monitor and manage the service pipeline daily, reviewing all open ROs for accuracy, completion, and customer communication

Maintain accurate records and ensure proper cashiering and documentation practices

Foster a strong team culture with a focus on accountability, continuous improvement, and results