Forward Deployed Strategist (NYC)

Forward Deployed Strategist (NYC)

Delivery

New York City

Full-time

Description

Grab your cape, become a SuperHyro!

Hyro, the leader in Responsible AI Agents for Healthcare, enables health systems to safely automate workflows and conversations across their most valuable platforms, services, and channels - including call centers, websites, SMS, mobile apps, and more. Hyro's clients, which include Intermountain Health, Baptist Health, and Hackensack Meridian Health, benefit from AI agents that are fully HIPAA-compliant, fast to deploy, easy to maintain, and simple to scale - generating better conversations, successful patient outcomes, and revenue-driving insights.

What Are We Looking For?

We are looking for a Forward Deployed Strategist to join our growing FDS team, a brand-new function at Hyro. As a Forward Deployed Strategist, you will embed with our most strategic health-system accounts, becoming a trusted advisor to our clients and an essential part of their success by driving adoption of Hyro's AI agents from the core package into the additional capabilities that make them truly valuable. As a passionate product thinker and customer advocate, you will connect the dots between the product and its business value for the customer, from post-sales through the adoption and expansion stage, helping define this new function at Hyro from the ground up.

Responsibilities

Serve as the dedicated, embedded point of contact for strategic health-system accounts

Own the client's adoption journey, driving expansion of Hyro's responsible AI Agents from the core package into additional capabilities

Project confidence as a trusted advisor for customers as well as internal stakeholders such as Engineering, Product Management,Engagement managers , Sales, and more

Advise clients on best practices, understanding the client's goals and prescribing the best approach to achieve those goals

Build and deliver compelling product demos and training sessions that rally client stakeholders, from frontline staff to C-suite executives, around new capabilities

Translate customer requirements into deployment strategies and implementation plans

Help define the playbook for this brand-new function at Hyro as one of the first people in the role

Requirements

5+ years of experience in a customer-facing role such as product management, pre-sales/solutions engineering, or technical consulting, ideally with direct experience serving healthcare or health-system customers in the US market

Strong understanding of enterprise AI systems, APIs, cloud technologies, or deployment architectures

Product-minded, with the ability to articulate why a specific capability matters to a specific user and their workflow

Excellent communication and stakeholder-management skills, with a track record of building trust quickly and moving stakeholders from interest to action

Comfortable with ambiguity and motivated by building a new function rather than following an established playbook

Willingness to travel to client sites regularly

Experience at a healthtech or health-system-facing company - an advantage

Experience with ML / AI / NLU technologies and products - an advantage

This is a hybrid role, with at least three days per week in our NYC office. Applicants must be currently authorized to work in the United States on a full-time basis. The salary range for this NY-based position is $110k – $170k annually, exempt, based on experience, qualifications, and skills. Compensation for candidates outside New York may vary with local cost of labor.

Benefits & Perks

Unlimited PTO, plus paid sick leave

Company-wide long weekends every quarter

Hybrid, dog-friendly NYC office

Work-from-anywhere up to 2 weeks a year

Employer-paid medical, dental, and vision

401(k) with company match

MealPal subscription for monthly lunches

Home office equipment coverage

Equal Opportunities

Hyro is proud to be an equal-opportunity employer. We hire talented people regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local law.