Product Engineer, Reverse Logistics

Product Engineer, Reverse Logistics Draper, UT, United States Full Time

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Product Engineer, Reverse Logistics

Draper , UT · Full Time · Onsite

Position Overview

At Redo, we're not just redefining returns; we're shaping the entire customer experience

journey . Reverse Logistics is the part of the product that helps merchants and shoppers

navigate what happens after a purchase needs to come back.

AI has changed how product gets built here. The path from a customer complaint to a

shipped fix used to run through a backlog, a spec, a sprint, and a handoff . Now one person

with good judgment and the right tools can read the feedback, decide what matters, and

make the change themselves. W e're building Product Operations around that, not around

the old process.

We're hiring someone to build and run that operating system for Reverse Logistics. You'll

turn messy signals into clear decisions and keep product, engineering, and design aligned

from discovery through delivery. The part most Product Ops roles stop at is where this

one keeps going: you'll automate how feedback moves through the process, and then

close the loop by writing and shipping the code behind a lot of that feedback yourself.

This is a new function, so you'll help define how it works, not just maintain the process.

Responsibilities

Build and run the Product Operations operating system for Reverse Logistics

Turn customer feedback, product data, and team input into clear priorities and decisions

Automate the path from feedback to decision: pull signals out of support tickets, calls, and product data, group them, and put the result in front of the team without anyone assembling it by hand

Write and ship code against that feedback, starting with the small fixes and quality-of-life changes and growing from there

Use AI tooling across the whole loop, from research and analysis to prototypes and production changes, and raise the bar for how the rest of the team uses it

Partner with product, engineering, and design to keep discovery , planning, and delivery aligned

Establish lightweight processes for roadmap planning, team rituals, decision-making, and launch readiness

Track and communicate the measures that show whether the product is improving for merchants and shoppers

Surface risks, dependencies, and open decisions early so teams can move quickly

Create feedback loops that help the team learn from shipped improvements and continuously improve how Product Operations works

Qualifications

BS in Computer Science or a related field, or equivalent experience

0–3 years of professional software engineering experience, including internships and serious side projects

Comfortable writing production code, working with APIs, and debugging your own systems

Hands-on experience building with LLMs, automation, internal tools, or product workflows, and a habit of reaching for them before doing work by hand

Strong product instincts; able to understand customer problems and turn them into simple, useful solutions

Clear writer and communicator who can explain technical tradeoffs and work effectively with product, design, and engineering

Self-directed and resourceful; wants to own something from start to finish and be measured on the result

Preferred Qualifications

You've shipped a product, internal tool, or automation used by real customers

You've used AI coding tools to ship real changes, not just to draft or explore

Experience with Type Script, Node.js, React, or AWS

Familiarity with LLMs, agent workflows, evaluation, or automation

Comfortable analyzing product and customer data, defining metrics, and guiding priorities products

Background in e-commerce, returns, reverse logistics, or other workflow-heavy

Redo benefits and perks

Opportunity to work with a dynamic and innovative team in the f ast-growing e-commerce industry

Opportunities for career growth and advancement

On-site gym with showers, pickleball, and basketball

Flexible PTO & company holidays

Redo perks, monthly allowance to make purchases from ecommerce stores to support both existing and potential customers

Company HSA contributions

Weekly lunches & fully stocked break room

$100 monthly babysitting perk reimbursement

Office is minutes from biking and running trails

The Redo team is located in Draper , Utah. This role is in office 5 days a week.

*Redo is an equal opportunity employer and prohibits discrimination and harassment of any kind.