Mgr-Physician Services

Description

Be part of Watertown Regional Medical Center , an acute-care hospital in southeastern Wisconsin that consistently earns national awards for its high-quality care from the likes of Becker's Hospital Review, Chartis, Healthgrades, The Leapfrog Group, and parent company ScionHealth. Watertown Regional's exceptional care across multiple specialty services is also reflected in its numerous accreditations and certifications. Join our team and grow your career in a hospital where everyday excellence meets or exceeds expectations.

Job Summary

The Clinic Manager is responsible for overseeing the daily operations of hospital-owned physician practices, ensuring high-quality patient care, operational efficiency, and regulatory compliance. The role involves managing staff, developing and monitoring budgets, implementing practice policies, and fostering effective communication between clinical and administrative staff. The Clinic Manager also collaborates with senior leadership to develop strategic initiatives aimed at optimizing service delivery and patient satisfaction.

Essential Functions

Oversees daily operations of assigned physician practices, ensuring efficient workflow and high-quality patient care

Develops and implements policies and procedures to maintain operational consistency and regulatory compliance

Monitors financial performance, prepares budgets, and addresses variances

Recruits, trains, and supervises clinical and administrative staff

Ensures accurate documentation, coding, and billing practices to optimize reimbursement

Coordinates with providers to optimize schedules, manage patient flow, and reduce wait times

Manages supply chain processes, including ordering and maintaining inventory levels

Resolves patient complaints and escalates issues to senior leadership as necessary

Implements quality improvement initiatives to enhance patient experience and operational efficiency

Collaborates with senior leadership on strategic planning and service line development

Knowledge/Skills/Abilities/Expectations

Strong leadership and team-building skills

Knowledge of medical billing, coding, and insurance reimbursement

Excellent communication and interpersonal skills

Proficiency in Microsoft Office Suite and EHR systems (e.g., Epic, Athena)

Analytical skills to interpret financial data and develop operational plans

Ability to work independently and manage multiple priorities in a fast-paced environment

Demonstrates professionalism, integrity, and commitment to patient-centered care

Qualifications

Education

Bachelor’s degree in Business Administration, Healthcare Management, or related field preferred

Associate degree or equivalent combination of education and experience required

License/Certification

Certification in Healthcare Management (e.g., CMPE) preferred

Basic Life Support (BLS) preferred

Experience

Minimum of three (3) years of management experience in a physician practice or outpatient clinic setting required

Experience with electronic health record (EHR) systems and medical billing/coding preferred