Manager, Association Services

Washington, D.C., Help connect the people and programs that strengthen commercial real estate. Commercial real estate thrives on relationships among the people who own, manage, and operate buildings. BOMA International connects a federation of local associations and the professionals they serve. As Manager, Association Services, you will play an important role in making those connections work through responsive service, dependable operations, and programs that recognize excellence and support member success. Reporting to the Vice President, Association Services, you will own day-to-day membership administration, support local associations, coordinate Association Services activities, administer the TOBY Awards program, and assist with the BOMA 360 integration into BOMA BEST. TOBY is a primary responsibility within this broader role. You will personally carry out the work, improve procedures, and coordinate supporting technology with appropriate resources. This position has no direct reports.

What you will help accomplish

Deliver highly responsive service. Provide immediate initial assistance during business hours to local association executives and participants and follow questions through resolution. Develop FAQs, videos, and website resources that help people obtain accurate answers quickly. Own day-to-day membership administration. Maintain accurate rosters, run timely monthly invoicing and statements, track payments, and manage related follow-up, with the Director, Association Services providing oversight and approval. Coordinate Association Services activities. Support the BAE Conference, meetings, and other assigned programs through timely communications, organized materials, and reliable coordination with colleagues and volunteers. Administer the TOBY Awards program. Coordinate local-to-regional-to-International competition processes, participant guidance, judge support, and results verification. Obtain approval for exceptions and protect confidential information. Strengthen processes and supporting technology. Develop practical procedures, maintain accurate records, identify operational gaps, and work with technical resources to improve platform reliability and usability. Encourage TOBY participation and deliver recognition. Give virtual presentations on the program’s value and requirements, and coordinate accurate winner information, materials, and the formal Awards Gala with the Meetings team. Support the BOMA 360 integration into BOMA BEST. Under the VP’s leadership, assist with participant communications, historical and current records verification, technology-related coordination, and administrative handoffs. Maintain dependable daily operations. Keep calendars, reports, and documentation current, track commitments, and bring discrepancies or emerging problems forward promptly.

What you bring You enjoy varied operational work and take pride in helping people get answers quickly. You notice discrepancies, organize competing deadlines, and follow issues through resolution. You can improve a process, work effectively with volunteers and colleagues, and exercise judgment about when to act independently and when to seek direction or approval.

A bachelor’s degree or an equivalent combination of education and relevant experience. At least three years of progressively responsible experience in association services, membership operations, program administration, awards administration, component relations, volunteer management, or a related service environment. Experience coordinating detailed programs or operational processes with multiple stakeholders and deadlines, including developing and documenting procedures. Exceptional attention to detail, critical thinking, and discretion when handling sensitive information or competition results. Strong writing, editing, customer-service, and presentation skills, including the ability to make requirements easy to understand. Ability to translate program needs into clear technology requirements and work effectively with technical resources or providers. Experience with committees, volunteer leaders, judges, or other member-led groups, and the ability to gain cooperation across teams. Experience using association management, customer relationship management, application or awards platforms, and reporting tools; proficiency with Microsoft 365.

Experience with a federated association structure is strongly preferred. Experience administering a complex awards, recognition, application, accreditation, or judging program, and familiarity with Salesforce or a comparable association management system, are preferred. Periodic travel to BOMA International meetings, the Annual Conference, and other events is required. Location and work arrangement: Washington, DC, with an office relocation to Northern Virginia planned for 2027. This is a hybrid position requiring a minimum of three days per week in the office. Additional in-office attendance may be required based on organizational needs. Compensation range: $65,000–$72,000. BOMA International offers a comprehensive benefits package for full-time employees, including flexible medical coverage; employer-paid dental, vision, life, and disability insurance; a 401(k) plan with a 5% employer contribution and immediate vesting; generous paid time off; 11 paid holidays plus a year-end office closure; and employee assistance, wellbeing, financial, and professional development resources. Benefits are subject to eligibility requirements and applicable plan terms.