Practice Manager - Resource Pool

Phoenix, Arizona, Position Summary Practice Manager -Phoenix Children’s Medical Group Resource Pool (1.0 FTE) We are seeking an experienced, collaborative, and operationally focused Practice Manager to lead Phoenix Children’s Medical Group Resource Pool, a team of approximately 100 Medical Assistants and Technicians, while providing clinical oversight and operational support for Phoenix Children’s workforce of approximately 500 Medical Assistants and Technicians. Reporting to the Administrative Director, this role is responsible for staffing coordination, workforce deployment, clinical practice oversight, performance management, and operational standardization to ensure high-quality patient care and efficient ambulatory clinic operations across the organization. The Practice Manager will partner closely with clinical and administrative leaders to optimize staffing resources, promote consistent clinical workflows and standards, support staff development and engagement, and drive operational excellence across multiple practice settings. This role will also support the Medical Assistant (MA) Externship Program, helping facilitate the development of future clinical support staff and strengthen workforce recruitment and pipeline initiatives. In addition, this position may be assigned oversight of an additional division, to be determined based on organizational needs and priorities. The ideal candidate is a strong people leader with excellent communication, organizational, and problem-solving skills who can effectively manage complex staffing needs, foster collaboration across teams, and advance a culture of safety, accountability, continuous improvement, and exceptional patient- and family-centered care. The Practice Manager is responsible for the 24 hour accountability of work flow, performance and overall management and operations of the designated practice(s) and other assigned areas. This position works closely with the Division Chief and Administrative Director, PCMG Operations including participation in the development and execution of strategic planning, continuous quality improvement, financial / budget reporting and monitoring. Maintains physical environment and equipment for effective operations. Delegates and supervises personnel. The position involves planning and overseeing all operations and business related activities that may include but not limited to surgical, procedural, and clinic scheduling; billing operations; coding; auditing and reimbursement operations; credentialing, and other unique practice operations and financial practices. This position seeks guidance from the Administrative Director, PCMG Operations and/or Vice President, PCMG Operations for unusual or unanticipated circumstances that require deviation from financial / operational policies and standards of practice. Education Bachelors in Business, Health Administration or related field or combination of education and experience. (Required) Experience 3 years management experience OR 2 years of PC leadership experience. (Required) Experience managing pediatric clinic(s). (Preferred) Special Skills Excellent communication skills, both oral and written. Must be able to communicate with physicians, colleagues, and patients. (Required) Self-motivated; detail-oriented, organized and able to prioritize multiple tasks. (Required) Able to develop partnerships, high functioning teams, and good working relationships across work units. (Required)