Office Manager - Franchise Location

H&R Block

MONTICELLO, KY · Posted October 15, 2026

More in Kentucky job market · Retail & E-commerce · Administration jobs

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This listing does not state pay. Across 37 open office manager listings that state pay, the middle half runs $72,500 to $95,000 and the median is $80,000.

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About the job

About the Role

The Office Leader leads one or more retail offices and is responsible for delivering consistent, high-quality client experience across every assigned location. The scope of the role may vary based on the franchise organization’s size, office structure, and business needs. In this role, you’ll help ensure each office is ready to serve clients with excellence by setting clear expectations for consultative service, operational execution, team performance, and business results.

You’ll lead and develop Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs, deliver expert guidance, and create a welcoming, confident experience in every office. As a visible, hands-on leader, you’ll balance strategic oversight with in-office presence, using sound judgment to align priorities, strengthen execution, and support both client outcomes and business performance.

You’ll also own office readiness and operational execution for the office or offices you support, including staffing, facilities, compliance, and day-to-day operations. Through strong leadership, coaching, and disciplined execution, you’ll help build high-performing teams, drive consistent results, and ensure each office is prepared to deliver for clients.

Day to day, you’ll...

Own consistent delivery of the consultative client experience across one or more assigned offices, ensuring standards are executed with discipline and consistency

Evaluate execution quality and client impact across locations, using insights to reinforce strengths, address gaps, and continuously improve the experience

Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client-centric leadership in the office

Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance

Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real-time feedback to strengthen team execution

Identify performance patterns within and across assigned offices, proactively address gaps, and develop bench strength and high-potential talent

Own revenue, growth, operational performance, and business outcomes for the assigned office or offices

Monitor performance metrics, identify trends, and implement actions to improve business results, client acquisition, and retention

Ensure consistent execution of daily operations for the assigned office or offices, including staffing, scheduling, labor management, compliance, SOPs, and service delivery

Own office and workforce readiness, including facilities, equipment, supplies, recruiting, hiring, onboarding, and preparation for seasonal demand

Preferred Qualifications

Bachelor’s degree in a related field or equivalent leadership experience

Experience with seasonal workforce planning, hiring, and readiness execution

Experience partnering cross-functionally including operations, facilities, talent acquisition, and analytics

Experience with office readiness, facilities coordination, or operational infrastructure for one or more locations

This position is employed by an independently owned and operated H&R Block franchise. Responsibilities, compensation, benefits, schedules, and other employment terms may vary by franchise organization and location.

Required Qualifications

High school diploma or equivalent required

3+ years’ work experience leading teams in a retail, service, franchise, or operations environment, with accountability for performance outcomes; experience may include leadership of one or multiple locations

Strong client-centric mindset with experience delivering consultative client experience

Strong leadership capability with proven ability to coach, develop, and hold teams accountable

Demonstrated ability to drive business and financial results while managing day-to-day operations for one or more locations, including labor management as applicable to the role

Experience leading through change, including adoption of new processes and ways of working

Ability to exercise independent judgment and prioritize competing demands within and across assigned locations

Experience managing or partnering in operational areas such as facilities, staffing, or compliance

Strong communication and problem-solving skills, including handling client escalations and complex issues

Ability to interpret data, identify trends, and translate insights into action

Ability to climb ladders and lift, carry, and move boxes, supplies, equipment and other materials weighing up to 20 pounds in support of office readiness, setup, maintenance, and operational activities, with or without reasonable accommodation

Ability to travel between assigned offices and other business locations as needed based on the number, location, and operational needs of the offices supported

Ability to work a schedule aligned with the operational hours and business needs of the assigned office or offices, which may include evenings, weekends, and Saturdays