Enterprise Account Manager

About Seated

Seated exists to help restaurants thrive in an industry defined by thin margins and underutilized capacity.

We unlock incremental demand by connecting restaurants to a network of millions of high-intent diners through demand-driven pricing and rewards. By intelligently filling empty tables, Seated enables operators to reach new guest profiles, motivate first-time visits, and increase visit frequency—while driving higher average check sizes and sustainable, profitable growth.

Seated is active in 19 U.S. markets and continues to expand nationally as we build technology that delivers measurable value for both restaurants and guests.

Role Overview

Reporting to the Director of Restaurant Success, the Enterprise Restaurant Success Manager is responsible for owning and growing relationships with Seated's largest and most strategic restaurant partners. This role serves as a trusted advisor to enterprise hospitality groups, helping them maximize the value of the Seated platform while driving retention, expansion, and long-term revenue growth.

You'll manage a portfolio of multi-location restaurant groups, partnering with executive and operational stakeholders to develop strategic account plans, identify opportunities for growth, and ensure partners are achieving measurable business outcomes. Success in this role requires strong relationship management, commercial acumen, executive presence, and the ability to navigate complex organizations with multiple decision-makers.

Responsibilities

Own and manage a portfolio of enterprise restaurant groups/franchise groups and corporate hospitality partnerships, serving as the primary point of contact for key stakeholders

Build trusted relationships with executive, operational, and marketing leaders across partner organizations

Develop strategic account plans focused on retention, revenue growth, and long-term partnership success

Identify and execute expansion opportunities through upsells, increased platform adoption, and new restaurant launches

Conduct recurring business reviews that leverage data and insights to demonstrate ROI and recommend growth strategies

Consult with partners on optimization, pricing strategy, and best practices to maximize performance on the Seated platform

Lead renewal and churn conversations while consistently achieving quarterly revenue and retention goals

Proactively identify account risks and develop action plans to improve partner health and reduce churn

Partner cross-functionally with Sales, Product, Marketing, Operations, and Support to advocate for enterprise partners and deliver exceptional service

Maintain accurate account plans, forecasts, and tracking within Salesforce

Requirements

4+ years of experience in hospitality/restaurant enterprise account management, customer success, strategic partnerships, or a related client-facing role

Proven success managing large, complex customer relationships with multiple stakeholders and executive-level contacts

Demonstrated track record of growing existing accounts through renewals, upsells, or expansion opportunities while meeting or exceeding revenue goals

Strong consultative selling, negotiation, and relationship-building skills

Excellent presentation and communication skills, with the ability to influence senior business leaders

Analytical mindset with the ability to interpret performance data and translate insights into strategic recommendations

Highly organized and able to manage multiple priorities across a portfolio of high-value accounts

Experience using CRM platforms such as Salesforce or HubSpot

Benefits

Salary: $115,000 - $135,000 OTE (80% base + 20% variable)

Stock options

Generous 401(k) match

Comprehensive Healthcare, Dental, and Vision plans, including virtual care options

Pre-Tax Flexible FSA, Dependent Care FSA

Commuter Benefits

Up to 16 weeks of paid parental leave

Unlimited PTO

Gympass Membership with access to thousands of gyms and studios

Citi Bike Monthly Membership

$100 a month to spend at Seated restaurants

At Seated, we welcome passionate people from all backgrounds, helping us to make dining experiences more accessible & rewarding. If you have the curiosity & passion to drive our mission together, we would love to hear from you.