General Manager

General Manager (Restaurant Operations)

M&M Custard, LLC | Franchisee of Freddy's Frozen Custard & Steakburgers

Position Summary

The General Manager leads all aspects of restaurant operations, building and developing a high-

performing team while driving consistent execution and strong financial results.

The General Manager serves as the on-site business leader of the restaurant and reports directly

to the District Manager. This role is accountable for overall restaurant performance, including

team development, operational execution, and financial results.

The General Manager leads a team of 25–40 team members and is responsible for building a

high-performing leadership team, maintaining operational discipline, and delivering consistent

results across all dayparts.

Key Responsibilities

Leadership and Team Development

Recruit, develop, and retain a high-performing team

Establish clear expectations and drive accountability through coaching and performance management

Develop managers to lead shifts and teams effectively

Foster a culture of professionalism, consistency, and results

Training & Development

Oversee execution of all training programs, including onboarding and certification

Ensure training standards are consistently applied

Hold managers accountable for training completion and reinforcement

Identify gaps and implement development plans

Track training progress and maintain readiness

Operational Execution

Lead day-to-day restaurant operations across quality, service, cleanliness, and speed

Maintain active presence in the restaurant

Ensure consistent execution of all operational standards

Financial & Labor Management

Drive financial performance through planning and accountability

Forecast sales and align labor strategies

Monitor key metrics including labor, food cost, and sales trends

Use data to improve performance

Workforce Planning & Scheduling

Develop schedules aligned with business needs

Ensure appropriate staffing levelsMaintain labor efficience

Standards, Safety & Compliance

Ensure compliance with all operational and safety standards

Conduct audits and inspections

Address performance issues promptly

What Success Looks Like

Well-trained and accountable team

Strong performance across key metrics

Consistent execution across all day parts

Development of capable managers

Clean and organized restaurant

Qualifications

2–3+ years of restaurant or retail management experience

Supervisory or Assistant Manager experience required

Experience in QSR or fast-casual preferred

Knowledge of POS, BOH systems, inventory, and reporting tools

Experience with cash handling and deposits

Proficiency in email, scheduling, and basic computer tools

Strong analytical and problem-solving skills

ServSafe Certification (or equivalent) preferred

Must be authorized to work in the United States

Flexible availability including nights, weekends, and holidays

Physical Requirements

Stand and walk for extended periods

Lift up to 40 lbs

Bend, stoop, and perform repetitive movements

Work in fast-paced environment with heat and noise

Compensation & Benefits

Competitive base salaryQuarterly performance bonuses

Weekly Pay

401(k) with match (21+)

Referral bonuses

Training & Career Development

5 weeks of structured training

Ongoing development opportunities

Path to District Manager

Scholarship programs

Additional Benefits

Free and discounted meals

Paid training

Medical, Dental, Vision, Life, Disability

Additional Information

Employment is contingent upon background checks.

Equal Employment Opportunity

M&M Custard, LLC is an equal opportunity employer.

Employment is at-will.

Company Introduction

Freddy’s Frozen Custard & Steakburgers® was co-founded in 2002 by brothers Bill and Randy Simon with their friend and business partner, Scott Redler. It was named in honor of Bill and Randy’s father. Together, they built a brand focused on quality, hospitality, cleanliness and timeless traditions.