Manager, Special Investigations Unit Medical Record Audit

What you can expect!

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!

Under the direction of the Vice President of Compliance, and in close partnership with the Special Investigations Unit (SIU) Manager, the SIU Medical Record Audit Manager provides leadership and strategic direction for IEHP’s prepayment and post-payment medical record audit functions within the Fraud, Waste, and Abuse (FWA) framework. This role holds primary authority over medical record audit operations and is accountable for the accuracy, consistency and defensibility of every audit determination issued by the unit.

The SIU Medical Record Audit Manager oversees and develops a team of Medical Record Auditors, directing complex coding and documentation audits of medical records and claims to determine the accuracy, appropriateness, and compliance of billed services under federal and state requirements applicable to each line of business. The incumbent holds final determination authority on coding, billing, and documentation-sufficiency findings, and is responsible for generating measurable financial impact through overpayment identification, cost ‑ avoidance recommendations, prepayment intervention, and remediation of the payment vulnerabilities that audits surface.

In addition to daily leadership of staff, the SIU Medical Record Audit Manager designs, implements, and continuously improves review methodologies, performance metrics, quality assurance protocols, and reporting frameworks that strengthen IEHP’s program integrity posture and withstand regulatory, provider, and judicial challenge. The incumbent ensures medical record audit operations are executed with precision, consistency, and alignment to IEHP’s strategic compliance objectives, while proactively identifying risks, monitoring trends, and evaluating the effectiveness and outcomes of all medical record audit activities on an ongoing basis.

Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Perks

IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.

Competitive salary

State of the art fitness center on-site

Medical Insurance with Dental and Vision

Life, short-term, and long-term disability options

Career advancement opportunities and professional development

Wellness programs that promote a healthy work-life balance

Flexible Spending Account – Health Care/Childcare

CalPERS retirement

457(b) option with a contribution match

Paid life insurance for employees

Pet care insurance

Education & Requirements

Minimum of seven (7) years of progressively responsible experience in medical record audits and claims review, coding audit, or related healthcare payment integrity of which a minimum of three (3) to five (5) years must be in a lead or management capacity overseeing medical record review, coding audit, or SIU/FWA activities required

Medicare and Medicaid managed care experience required, including working knowledge of federal and state Medicaid coverage, billing, and documentation requirements

Demonstrated ownership of prepayment review or claim edit–driven review operations, including criteria development and turnaround management

Demonstrated experience defending review determinations through provider dispute, appeal, regulatory audit, or litigation support

Experience with medical record audits supporting statistical sampling and extrapolated recovery

Required: Bachelor’s degree in Medical Billing/Medical Coding, Nursing, Healthcare Administration, Health Information Management, or related field from an accredited institution required

Preferred : Advanced degree (e.g., MBA, MHA, MPH, MSN, MS‑HIM) that strengthens program leadership, analytics, or operational management capabilities

Required: Certified Professional Coder (CPC), Certified Professional Medical Auditor (CPMA), or Certified Coding Specialist (CCS)

Preferred : Certified Fraud Examiner (CFE), Accredited Health Care Fraud Investigator (AHFI), Certified in Healthcare Compliance (CHC) or Certified Professional Compliance Officer (CPCO), and relevant analytics/process credentials (e.g., Lean/Six Sigma, Prosci)

Preferred : Active RN or other clinical licensure (e.g., NP, PA) or equivalent advanced clinical credential

Key Qualifications

Valid California Driver’s License preferred

Deep knowledge of medical coding and billing practices; thorough understanding of ICD, CPT, HCPCS, DRG, revenue codes, NDCs, and associated guidelines

Strong understanding of Medi Cal and Medicare regulatory framework and managed care in California; familiarity with SIU operations, investigative processes, and legal evidentiary standards in healthcare

Familiarity with anti fraud solutions, claims data environments, and analytic tools used to identify outliers and patterns

Claim payment timeliness and provider dispute resolution requirements applicable to prepayment review, including California Health & Safety Code §§ 1371 and 1371.1 and applicable Medicare timeliness standards

CMS program integrity guidance, including the Program Integrity Manual, and OIG guidance on FWA typologies

NCCI, MUE, and modifier application rules, and the distinction between Medicare and Medi-Cal edit and coverage authority

Leadership & Influence: Ability to lead teams, set standards, and influence cross-functional stakeholders; skilled in negotiation and conflict resolution

Analytical Rigor: Advanced capability to interpret and analyze healthcare data and medical records; formulate defensible findings; synthesize complex information into executive level insights

Communication: Exceptional written and verbal skills; ability to articulate medical record audit findings clearly and thoroughly, and present to leadership, regulators, and law enforcement

Operational Excellence: Strong organizational and time management abilities; adept at building QA frameworks, dashboards, and performance metrics

Technology Proficiency: Above average proficiency in Excel, Word, PowerPoint, and antifraud/data platforms; adaptable to new systems and workflows.

Project/Change Management: Ability to manage multiple priorities and drive process improvement initiatives end to end

Exercise independent judgment and final decision ‑ making authority on complex medical record audit matters

Maintain strict confidentiality; operate with integrity and discretion in sensitive investigative activities

Manage multiple projects with competing deadlines and changing priorities.

Develop, analyze, and apply applicable organizational policies and programs effectively

Possess attention to detail & commitment to delivering high-quality work products.

Ability to write determinations that state the finding, the controlling authority, and the specific documentation deficiency, at a standard that survives provider appeal and regulatory audit without supplementation

Ability to distinguish coding or documentation finding from a clinical necessity question and to route each to the correct owner

Ability to identify and escalate indicators of fraud, entity structure irregularity, or fabrication encountered during review, without incorporating those theories into provider-facing determinations

Automobile travel within California or other states for business travel/function

Start your journey towards a thriving future with IEHP and apply TODAY !