Human Resources Specialist (Information Systems) (AD-00)

Summary

This position is being filled under a stream-lined hiring authority, Title 21 of the United States Code (21 US Code 379d-3a) as amended by the 21st Century Cures Act of 2016, section 3072 and the Consolidated Appropriations Act of 2023, Section 3624. The candidate selected for this position will serve under an excepted appointment and be paid under the provisions of this authority. This position is being recruited based on the Title 21 Pay Table 7, Band C (GS-13). Schedule A candidates only.

Duties

Provides technical support for HR applications and enterprise collaboration technologies, including Microsoft Office, Outlook, SharePoint, remote-support technologies, service-management platforms, and other in-house or HR-specific applications. Provides technical assistance and guidance to HR staff and other customers, translates technical issues into understandable business terms, develops user instructions or training as needed, and promotes effective use of HRIT technologies. Troubleshoots HR VPN, wireless, DNS, and connectivity issues, coordinating with technical teams and vendors to resolve cross-team problems. Provides Tier 2 HRIT support by resolving system, software, hardware, network, and account issues; installs and maintains IT equipment and documents resolutions. Maintains accurate technology asset and configuration records, including hardware inventories, property records, and equipment assignment; supports lifecycle management, deployment, repair, replacement, and accountability of IT assets. Administers Windows systems, Active Directory accounts and groups, permissions, endpoints, and management tools; handles account activation, access changes, and inactive-account removal under established procedures.

Qualifications

In order to qualify for the Human Resources Specialist (Information Systems) position which falls under the 0201 occupational Series, you must meet the following requirements by 11:59 pm EST on 10/23/2026: RELEVANT YEARS OF EXPERIENCE: Applicants must meet the following relevant years of experience to qualify for this AD-0201- Band C (GS-13 equivalent) position: 6 years of relevant experience providing Tier 2 technical support for Human Resources Information Technology (HRIT) systems by installing, configuring, troubleshooting, and maintaining computers, mobile devices, peripherals, and enterprise collaboration platforms; AND performing vulnerability remediation, managed IT asset inventories, coordinatedsystem upgrades and deployments, and collaborating with infrastructure teams, cybersecurity personnel, andvendors to resolve incidents and sustain reliable HR IT operations.

Education

THERE IS NO EDUCATIONAL REQUIREMENT OR SUBSTITUTION FOR THIS POSITION.

How you will be evaluated

This is a Title 21 announcement. Traditional rating and ranking of applications, and veterans' preference does not apply to this vacancy. You will be evaluated against the basic qualifications and if found qualified, you will be referred to the Hiring Manager for consideration. If you are referred to the hiring manager for consideration, you may be further evaluated based on an interview; review of requested work samples, writing samples, most recent performance evaluation(s), or professional references; or results of an oral presentation or work-related test. Failure to comply with any of the additional assessment requirements will result in removal from further consideration. Please follow all instructions carefully. Errors or omissions may affect your eligibility.

How to apply

In accordance with Executive Order 14170, applicants are encouraged to respond to the four short, free-response, essay questions in the questionnaire. Answers to these questions are optional and will not be scored or rated. Your answers will be reviewed by the hiring manager and agency leadership if you are referred for selection consideration. You will be asked to certify that your responses are written in your own words and that you did not use a consultant or artificial intelligence (AI) tool (such as ChatGPT or Copilot). Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. To apply for positions with the Food & Drug Administration, you must have a https://secure.login.gov/ account, and be signed in to that account, before you click "Apply Online". See the USAJOBS Help Site article "How does the application process work?" for more on this process. Additionally, you must provide a resume and any required supporting documentation listed on the announcement, and you must complete all assessment questionnaires BEFORE 11:59 pm Eastern Time on the closing date of this announcement, 10/23/2026. We recommend that you start the application process early enough that you can complete and submit your application before this deadline. Please note that you cannot submit documentation or make changes to your application after the close date. If you would like to learn how to use USAJOBS including: accessing and managing your account, adding saved documents, building a resume, or starting an application; we recommend you visit the USAJOBS How To site, and read up on any topic that you need help with. This site is located at: https://help.usajobs.gov/how-to. Additionally, if you need technical assistance with USAJOBS (such as account issues) please visit the main USAJOBS Contact us at: USAJOBS - Contact us FDA's Applicant Help Desk is not able to support USAJOBS-related issues. The Food & Drug Administration uses a system called Application Manager (USA Staffing) to post jobs and accept applications. If you are not familiar with Application Manager or you encounter any difficulty with the site, we recommend that you visit the Applicant HELP Site at: https://appsupport-usastaffing.opm.gov/hc/en-us. This help site contains step-by-step instructions for completing the application process, submitting documentation, and completing questionnaires, and should be very helpful to you! You are encouraged to apply online. Applying online will allow you to review and track the status of your application. The FDA will provide reasonable accommodation to applicants with disabilities who are not able to apply online. If you need a reasonable accommodation for any part of the application process, please contact the Applicant Help Desk. Decisions on granting a reasonable accommodation will be made on a case-by-case basis. If after reviewing the USAJOBS and Application Manager help sites, you're not able to find the answer to your question or concern, or if you wish to request a reasonable accommodation, please contact the FDA Applicant Help Desk at 866-807-3742, or e-mail ERIC@fda.hhs.gov. The Applicant Help Desk is staffed between the hours of 7am and 6pm Eastern Time, Monday through Friday, except for government holidays. If you contact the Applicant Help Desk, please provide the following Vacancy Identification Number (VIN) 13089066 so that we may assist you faster.

Other information

Additional Conditions of Employment: Pre-employment physical required: NO Drug testing required: NO License required: NO Mobility agreement required: NO Immunization required: NO Bargaining Unit: NO Telework eligible position: YES, at the discretion of the supervisor. Additional Information: Additional selections may be made for similar positions within the commuting area(s) of the locations listed through this vacancy announcement. Incentives may be authorized; however, this is contingent upon funds availability. If authorized, certain incentives will require you to sign a service agreement to remain in the Federal government for a period of up to 3 years. Note: This statement does not imply nor guarantee an incentive will be offered and paid. Incentives include the following: moving expenses, recruitment or relocation incentive; student loan repayment, superior qualifications appointment, creditable service for annual leave for prior non-federal work experience or prior uniformed military service, etc. If you are serving, or have served in the last 5 years (from 10/23/2026) as an Executive Branch political, Schedule C, or Non-career SES appointee, HHS/FDA may be required to obtain approval by the Office of Personnel Management (OPM) prior to beginning employment. You can find out if you have held one of these appointment types by looking at your Standard Form 50s in your Electronic Official Personnel Folder (eOPF), in Section 5 where the legal authorities are listed. If you have served or are currently serving, you must provide a copy of your SF-50, Notification of Personnel Action, documenting this appointment. In addition, you will be required to respond to the question in the assessment and certify your responses to the questionnaire. See Political Appointee FAQ - OPM for more. Applicants selected for this position will be subject to reasonable suspicion and post-accident drug testing upon hiring. To demonstrate commitment to the HHS goal of a drug-free workplace and to set an example for other Federal employees, employees not in a testing designated position may volunteer for unannounced random testing by notifying their Drug-free Federal Workplace Program Point of Contact upon hiring. Before applying, applicants are encouraged to learn more about federal human resources careers by visiting the HR Career Compass website. Active-duty U.S. Public Health Service Commissioned Corps Officers are encouraged to apply. If selected, officers may either (1) remain on active duty assigned to the designated billet for PHS assignment, or (2) separate or retire from the Commissioned Corps before entering a Title 21 civilian appointment. All requirements must be met by the closing date of this announcement (10/23/2026); only education and experience gained by this date will be considered. You must continue to meet all requirements throughout the entire hiring process.