Market Installation Manager

About the Role

The Market Operations Manager is responsible for overseeing day-to-day installation operations and ensuring consistent delivery of high-quality service to Express Flooring customers. In this role, you will lead the coordination and execution of installation activities, ensuring projects are completed efficiently and in alignment with company policies, procedures, and contractual obligations. You will also work closely with cross-functional teams to ensure our customers receive a seamless experience and the highest level of support throughout the installation process.

This position also plays a critical role in developing and managing a network of installation contractors. You will cultivate strong contractor relationships, ensure performance and quality standards are met, and maintain the capacity needed to support a growing market while fulfilling warranty and service commitments. This is a hands-on leadership role for someone who thrives in fast-moving environments, takes ownership of problems, and enjoys building strong teams and operational processes in a growing market.

This role will play an important part in launching and scaling Express Flooring’s Seattle's market.

Job Type: Full-Time, In-office Compensation: $80,000-$90,000k annually, plus bonus Location: Kent, WA

What You’ll Do

Lead and oversee day-to-day installation operations to ensure projects are completed efficiently and meet company standards

Manage installation scheduling and dispatch to ensure crews are deployed effectively and customer timelines are met

Supervise and support Installation Coordinators to ensure smooth operational execution

Develop, manage, and strengthen a network of installation contractors, including performance management and engagement

Conduct job-site inspections and monitor installation quality to ensure work meets company and customer expectations

Respond to and resolve customer installation concerns quickly and professionally

Manage warranty requests and service resolutions to ensure customer satisfaction

Recruit, hire, onboard, and develop operations team members while supporting training and performance management

Identify operational challenges and implement solutions that improve efficiency and service delivery

Ensure company policies, procedures, and contractual obligations are consistently followed across installation operations

Support warehouse and field logistics as needed, including inventory control and assisting with load-in/load-out on truck days (must be able to lift 65+ lbs)

What You’ll Bring

Bachelor’s degree and 7+ years of operations experience (or 10+ years of relevant experience in lieu of a degree)

5+ years of experience managing hourly, field-based, or operational teams

Experience overseeing operations that rely on independent contractors or service providers

Experience recruiting, developing, and managing a network of contractors or service partners

Strong leadership and team development abilities with a focus on accountability and performance

Excellent problem-solving and issue-resolution skills in fast-paced environments

Strong written and verbal communication skills

Ability to stay calm, organized, and solutions-focused under pressure

High attention to detail with strong organizational and time management skills

Proficiency with Microsoft Office and CRM systems such as Salesforce, Microsoft Dynamics, or NetSuite

Flooring industry & forklift experience is preferred but not required.

Physical Requirements:

Must be able to lift and move materials up to 65 lbs and assist with warehouse loading activities when needed.

Why People Love Working Here

Growth & Opportunity – Join a fast-growing company where strong performers have opportunities to grow their careers and make a meaningful impact.

Ownership & Impact – Your leadership directly influences customer satisfaction, operational success, and the growth of your market.

Team-Oriented Culture – Work alongside collaborative teams that support one another and take pride in delivering excellent service.

Fast-Paced & Dynamic Environment – Every day brings new challenges, opportunities to solve problems, and the ability to make real improvements to how we operate.

Benefits & Perks

Comprehensive medical, dental, and vision plan options

Free virtual healthcare for employees and family members

Health Savings Account (with HDHP enrollment)

Health & dependent care flexible spending accounts

Company-paid basic life insurance

Voluntary supplemental life insurance

Company-paid short-term disability insurance

Voluntary long-term disability

Company-paid Accident and Hospital Indemnity

Free Bereavement and Life Planning Support for employees and family members

401(k) with company match (Pre-tax & Roth options)

Paid PTO, bereavement leave, and maternity leave

7 company-paid holidays

Employee Assistance Program (EAP)

Full compensation packages are based on candidate experience and relevant certifications.

Compensation Range $80,000 — $90,000 USD

About Us

Express Flooring, a leading provider of residential and commercial flooring solutions in multiple states, is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional installation, and unparalleled customer service.

As a rapidly expanding company, we are always looking for ambitious individuals who are not just looking for a job, but a rewarding career. We value problem solvers who are passionate about finding innovative solutions to challenges. At Express Flooring, we care deeply about our employees and strive to provide unlimited potential for growth, job security, highly competitive earnings, and comprehensive benefits packages for our full-time employees

Express Flooring is committed to a diverse and inclusive workplace. Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.