ServiceNow Administrator/Developer SME
Govcio
Washington, DC · Posted October 31, 2025
More in District of Columbia job market · Technology & Software · Engineering jobs
About the job
GovCIO is currently hiring a ServiceNow Administrator/Developer SME to support our USSS Network Operations and Security Center (NOSC) proposal. This position will be located in Washington, DC and is a hybrid remote position.
Responsibilities
Guides ITSM strategy, planning, and service delivery to emphasize efficiency and effectiveness.
Contributes ITSM-related recommendations for implementation consideration spanning across service management policies, guidelines, and processes.
Capable of working independently as well as collaboratively with remote teams and clients
Design and develop queries, reports and dashboards
Design and configure ServiceNow modules and forms
Administer ServiceNow applications, including updating security and workflow configurations
Design and develop scoped applications as well as a service portal
Provide additional support based on subject matter expertise
Qualifications
Bachelor's with 12+ years (or commensurate experience)
Required Skills and Experience
Minimum of 8 years of overall IT experience
Minimum of 8+ years of experience as a ServiceNow developer in various roles
Thorough knowledge of the ServiceNow System
Experience with JavaScript, HTML, CSS, Jelly, HTTP, XML
Experience in REST, SOAP services, etc
An understanding of ITIL and/or ITIL Certified
Strong communication skills (written and verbal), strong interpersonal skills, customer-centric attitude
Clearance Required: US citizenship is required to acquire a Top Secret Clearance.
Preferred Skills and Experience
ServiceNow Administrator Certification
ITIL Foundation Certified
ServiceNow Developer Certifications
ServiceNow Certified Implementation Specialist
Posted Salary Range
USD $155,000.00 - USD $165,000.00 /Yr.
Guides ITSM strategy, planning, and service delivery to emphasize efficiency and effectiveness.
Contributes ITSM-related recommendations for implementation consideration spanning across service management policies, guidelines, and processes.
Capable of working independently as well as collaboratively with remote teams and clients
Design and develop queries, reports and dashboards
Design and configure ServiceNow modules and forms
Administer ServiceNow applications, including updating security and workflow configurations
Design and develop scoped applications as well as a service portal
Provide additional support based on subject matter expertise
Bachelor's with 12+ years (or commensurate experience)
Required Skills and Experience
Minimum of 8 years of overall IT experience
Minimum of 8+ years of experience as a ServiceNow developer in various roles
Thorough knowledge of the ServiceNow System
Experience with JavaScript, HTML, CSS, Jelly, HTTP, XML
Experience in REST, SOAP services, etc
An understanding of ITIL and/or ITIL Certified
Strong communication skills (written and verbal), strong interpersonal skills, customer-centric attitude
Clearance Required: US citizenship is required to acquire a Top Secret Clearance.
Preferred Skills and Experience
ServiceNow Administrator Certification
ITIL Foundation Certified
ServiceNow Developer Certifications
ServiceNow Certified Implementation Specialist