Senior Reliability Engineer - Veza

Company Description

Veza is the pioneer in identity security, purpose-built to answer the fundamental question enterprises face: who can and should take what action on what data. Veza's Access Graph platform maps an organization's entire identity ecosystem across users, groups, roles, policies, permissions, and resources—providing deep visibility and control over human, non-human, and agentic identities across SaaS, cloud, on-prem, and custom applications. With over 30 billion access permissions under management, global enterprises including Blackstone, Expedia, and Wynn Resorts trust Veza to manage privileged access monitoring, non-human identity security, access entitlement management, and next-generation identity governance.

Founded in 2020 and headquartered in Redwood City, California, Veza is now part of the ServiceNow family, with the acquisition closing in March 2026. The combination brings together Veza's AI-native Access Graph with ServiceNow's AI Control Tower and agentic workflows, enabling organizations to enforce end-to-end identity security rooted in the principle of least privilege across applications, data, cloud environments, and AI agents. For engineers joining Veza today, this means the scale and resources of an enterprise platform company, with the product velocity and mission-driven focus of a security innovator at a pivotal moment in the industry.

Job Description

We are seeking an exceptional Staff Site Reliability Engineer to lead critical infrastructure initiatives and drive innovation across our organization. You'll architect scalable solutions, navigate complex technical challenges independently, and deliver results under tight deadlines in a fast-paced environment. You'll work cross-functionally alongside builders who have helped shape the success of companies such as Google, Okta, AWS, and Snowflake.

We are building the next generation identity security platform for the multi-cloud era - will you join us?

You will:

Strategic Leadership & Technical Execution

Lead enterprise-wide reliability and infrastructure projects across multiple teams with high autonomy

Navigate ambiguous problem spaces and deliver innovative solutions under tight deadlines

Architect and deploy solutions for Cloud Prem and SaaS customers at scale

Drive technical innovation and establish SRE best practices across the organization

Respond to critical incidents, lead root cause analysis, and implement long-term resolutions

Develop automation solutions to streamline operations and reduce manual workload

Participate in on-call rotation and ensure effective incident handoff and documentation

Lead compliance-focused infrastructure initiatives and partner with Security teams on control implementation across cloud environments

Cross-Functional Collaboration & Communication

Partner with Engineering, Product, and Customer Success teams to align reliability goals with business objectives

Communicate complex technical concepts effectively to technical and non-technical audiences, including executives

Influence technical decisions across teams through thought leadership and demonstrated expertise

Build consensus and drive adoption of new tools, processes, and architectural patterns

Customer-Facing Technical Leadership

Provide tier 2/3 technical support to enterprise customers for complex troubleshooting

Work directly with customer technical teams to resolve deployment, configuration, and integration challenges

Conduct technical onboarding and provide expert guidance on platform architecture and best practices

Create customer-facing documentation, troubleshooting guides, and run-books

Lead customer calls and technical discussions as a trusted advisor

Team Development

Mentor SRE and engineering team members, elevating technical capabilities

Foster a culture of reliability, operational excellence, and continuous improvement

Qualifications

Required Experience

US Citizenship Required — role requires or may require federal security clearance

BS degree in Computer Science or related field (or equivalent practical experience)

7+ years in Site Reliability Engineering, DevOps, or Infrastructure Engineering

Proven track record leading large-scale, cross-team infrastructure projects from conception to production

Demonstrated ability to work autonomously on ambiguous projects with tight deadlines

Hands-on experience with major compliance frameworks (SOC 1/2, ISO 27001, FedRAMP Moderate/High) including infrastructure automation for control implementation and continuous audit evidence collection

Technical Expertise

5+ years with AWS (VPC, EC2, RDS, EKS, CloudFormation) and cloud automation

Expert-level experience with Kubernetes, Helm, Linux, and Terraform

Strong experience with GitOps model, distributed version control, and CI/CD pipelines

Proficiency with monitoring tools (Prometheus, Grafana, DataDog)

Strong programming/scripting skills (Python, Go, Bash) for automation and reading codes

Deep understanding of distributed systems, microservices, and reliability patterns

Experience with Bazel and CueLang a plus

Experience implementing compliance-as-code patterns and automated compliance scanning/remediation

Leadership & Communication

Exceptional ability to articulate complex technical concepts to diverse audiences

Track record of driving technical change across organizational boundaries

Successfully delivered multiple complex projects under tight deadlines

Strong customer service orientation with patience and empathy

Work Style

Thrives in ambiguous environments and makes progress without perfect information

Hands-on, "can do" attitude with bias for action

Low ego and high intellectual curiosity

Comfortable working across time zones

Self-motivated with strong ownership mentality

Comfortable managing ambiguity in regulatory environments and compliance requirements What Sets You Apart

You don't wait for perfect information—you make calculated decisions and drive progress even when requirements are unclear. You've successfully navigated organizational complexity to deliver critical projects on aggressive timelines while building strong relationships across teams and with customers. You view incidents as learning opportunities and naturally raise the bar for technical excellence wherever you go

For positions in this location, we offer a base pay of $114,700 - $195,000 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

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