Manager of Membership & Operations

Denver, Colorado, Serving within the Kennedy Mountain Campus, Wellness and Recreation (KMCWR) Department, the Manager of Membership & Operations is a critical operational leader who drives excellence in service delivery, systems performance, and day-to-day execution at both the Daniel L. Ritchie Center for Sports & Wellness and the James C. Kennedy Mountain Campus. This role is responsible for creating a consistently exceptional customer experience by setting high standards, ensuring operational efficiency, and proactively identifying opportunities to improve service quality, safety, and processes. The Manager ensures seamless, high-quality daily operations through oversight of parking and access systems, facility entry protocols, point-of-sale and online transactions, communication workflows, safety and risk practices, reporting accuracy, facility presentation, and overall customer and visitor engagement. Success in this role requires data-informed decision-making, strong attention to detail, and the ability to anticipate challenges and implement effective solutions. This position provides leadership and accountability for the RecTrac operating system, including system configuration, ongoing maintenance, and accurate month-end and quarter-end reconciliation. The Manager is responsible for ensuring data integrity, compliance with financial and operational controls, and continuous optimization of system functionality to support departmental goals. In addition, the Membership & Operations Manager leads all membership operations, including RecTrac membership setup, new sales and renewals, reporting, and high-quality customer support. The role is expected to analyze trends, improve processes, and enhance the member experience while meeting performance expectations related to accuracy, timeliness, and service outcomes. This position summary is not intended to capture all duties or responsibilities. Responsibilities may evolve or be reassigned as organizational needs change. Additional information about the position's essential functions is available on the University of Denver's position posting. Bachelors Degree One (1) year of experience in accounting, finance, business administration, and/or computing systems, or equivalent combination of education and work experience. CPR; First Aid; AED; Blood Borne Pathogen; Concussion Training The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

Benefits: The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference.