Concierge Account Executive

Job ID#: 42847

In this role, you'll work with warm leads and inbound inquiries from movers and renters looking for assistance with electricity, internet, cable, home security, and other home services. Rather than cold calling, you'll be guiding customers through their options, helping them make informed decisions, and ensuring a seamless enrollment process.

If you enjoy sales, building relationships, and helping customers find the right solutions, this could be a great opportunity for you.

What You'll Do

Connect with Customers

Contact movers and renters who have expressed interest through marketing campaigns, referral partners, or other lead sources

Handle inbound phone calls and chats from customers seeking assistance with home services

Build rapport and identify customer needs through consultative conversations

Manage and prioritize a pipeline of leads and follow-ups

Consultative Sales

Educate customers on electricity plans and available home services

Recommend internet, cable, security, and other home services based on customer needs

Guide customers through plan comparisons and service options

Handle objections professionally while building trust and confidence

Complete enrollments accurately and efficiently

Ensure all customer information and enrollments are properly documented

Customer Success

Deliver an exceptional customer experience from first contact through enrollment

Maintain accurate CRM records and follow-up activities

Learn provider offerings, products, and industry updates

Partner with team leads and colleagues to continuously improve performance

What We're Looking For

Strong communication and relationship-building skills

Positive, goal-oriented attitude with a passion for helping customers

Ability to uncover customer needs and recommend appropriate solutions

Comfortable handling objections and closing sales in a professional manner

Strong organizational skills and ability to manage multiple follow-ups

Ability to learn new products, services, and technology quickly

Resilient and motivated in a performance-driven environment

Comfortable working in an office-based sales environment

Preferred Qualifications

1+ years of sales, inside sales, call center, account management, or customer service experience

Experience working with CRM systems

Background in telecom, energy, insurance, home services, or other consumer-choice industries

Bilingual English/Spanish a plus

Founded in 1998, Professional Alternatives is an award-winning recruiting and staffing agency that utilizes technology and relationships to deliver top talent. Connect with us today!