Field Service Engineer – Ion Beam & Plasma Equipment — Denver, CO

Field Service Engineer – Ion Beam & Plasma Equipment

Location: Denver, CO preferred | Dallas–Fort Worth, TX also considered

Employment Type: Full-Time, Direct Hire

Work Arrangement: Home-Based with 30–50% Travel

Base Salary: $65,000–$110,000, depending on experience and qualifications

Overview

KORE1, a nationwide provider of staffing and recruiting solutions, is seeking a Field Service Engineer to install, maintain, troubleshoot, and support advanced ion beam and plasma-based manufacturing equipment used within microelectronics, semiconductor, MEMS, optics, photonics, sensor, and other precision manufacturing environments.

This is an excellent opportunity for an engineer with approximately 3–5 years of experience who enjoys hands-on technical work, customer interaction, troubleshooting complex equipment, and having broad responsibility within a smaller, entrepreneurial organization.

The Field Service Engineer will support customers throughout North America with equipment installations, upgrades, preventative maintenance, troubleshooting, technical support, and customer training. When not traveling, the position is home-based and provides remote customer support while coordinating closely with engineering and manufacturing resources in Germany.

Key Responsibilities

Install, commission, service, and maintain advanced ion beam and plasma-based manufacturing equipment at customer locations.

Perform equipment installations, upgrades, preventative maintenance, warranty service, and repairs.

Diagnose and troubleshoot complex equipment involving mechanical, electrical, electronic, vacuum, computer-controlled, and other integrated systems.

Provide remote technical support to customers through phone, email, and remote system connections.

Respond to customer equipment issues and drive problems through resolution to maximize system uptime.

Train customers on proper equipment operation, usage, and maintenance.

Read and interpret mechanical drawings, electrical schematics, and other technical documentation.

Gather and analyze field and equipment reliability data to identify recurring issues and opportunities to improve system uptime.

Communicate technical findings and field feedback to engineering and manufacturing resources.

Coordinate regularly with technical teams and the equipment manufacturer in Germany to troubleshoot problems and support customers.

Build strong customer relationships through responsive, professional, and technically competent service.

Serve as an ongoing technical resource for assigned customer accounts and equipment installations.

Maintain accurate service and customer documentation.

Work collaboratively with other Field Service Engineers and team members to provide coverage across the customer base.

Required Qualifications

Bachelor's or Associate's degree in Engineering, Engineering Technology, Electronics, Mechatronics, Physics, Materials Science, or another related technical discipline.

Candidates with substantial military technical training or other relevant technical education combined with strong hands-on equipment experience may also be considered.

Approximately 3–5 years of hands-on experience supporting complex manufacturing, production, semiconductor, or related technical equipment is preferred.

Strong mechanical, electrical, and technical troubleshooting capabilities.

Ability to read and interpret mechanical drawings and electrical schematics.

Experience working with complex equipment that combines computer controls with mechanical, electrical, electronic, hydraulic, vacuum, high-power, or similar technologies.

Strong analytical and problem-solving skills.

Ability to troubleshoot independently while collaborating with internal technical resources when needed.

Strong customer-service and communication skills with the ability to interact professionally with customers in production and R&D environments.

Dependable, self-motivated, adaptable, and comfortable working with a high degree of independence.

Ability and willingness to travel approximately 30–50%, primarily throughout the United States with occasional travel to Canada.

Ability to work a flexible, customer-driven schedule when required.

Preferred Technical Experience

Direct experience with wafer-based ion beam or plasma processing equipment is highly desirable, including technologies such as:

Ion Beam Etching/Milling (IBE)

Reactive Ion Etching (RIE)

Ion Beam Deposition (IBD)

Physical Vapor Deposition (PVD)

Chemical Vapor Deposition (CVD)

Plasma-enhanced deposition or processing technologies

Ion beam trimming or related precision material-processing equipment

Experience with comparable sophisticated manufacturing equipment will also be considered, particularly equipment involving several of the following:

Ion beam sources, plasma sources, and neutralizers

Power supplies

RF and microwave generators

Electrical controls and PLCs

PCs and computer-controlled equipment

RAID systems and SQL databases

SECS/GEM interfaces

Vacuum pumps, valves, and gauges

Gas delivery systems and residual gas analyzers (RGAs)

Linear and rotary actuators

Motor controllers and hydraulics

Wafer handling systems and robots

Code readers and automated material-handling technologies

Candidates coming from semiconductor equipment, wafer fabrication, microelectronics, optics/photonics, MEMS, sensors, or other advanced manufacturing environmen