Construction Project Coordinator

Project Coordinator (Hybrid Schedule after training) – Auburn Hills, MI

Full-Time | Monday–Friday, 8:00 AM – 4:30 PM Hybrid Schedule: In-Office Three Days | Remote Two Days

Position Overview

We are seeking a detail-oriented and customer-focused Project Coordinator to join our team at our Auburn Hills branch location. This hybrid role plays a key part in ensuring the seamless execution of customer orders from contract through final resolution.

The Project Coordinator partners closely with sales teams, order fulfillment teams, vendors, and third-party providers to deliver an exceptional customer experience. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and values teamwork.

Core Responsibilities

Serve as a primary point of contact for internal and external customers

Review and process orders submitted by the sales team

Purchase products from vendors and corporate manufacturing facilities

Track and manage key order dates, milestones, and activities

Schedule and release completed products for fulfillment

Coordinate value-add services and pre-finishing processes

Arrange delivery and/or installation of customer orders

Collect customer payments when applicable following delivery or installation

Resolve issues related to shortages, damages, or service needs

Process factory credits and follow up on pending or denied credits

Support product inquiries and provide guidance on offerings

Assist with inventory activities and discrepancy resolution

Contribute to continuous improvement initiatives

Retail Segment (if applicable)

Coordinate and manage installation permits

Verify and collect Lead Safe Install documentation

Schedule product installations and recovery appointments

Approve and process subcontractor installation payments

Trade Segment (if applicable)

Assist with quoting and bidding for projects

Manage orders within OMS, including scheduling and communication of ship dates

Coordinate delivery logistics with customers and contractors

Communicate regularly with internal and external stakeholders to ensure order accuracy and timeliness

Qualifications

Education & Experience

High School Diploma or GED required

Associate degree or technical certification preferred

0–2 years of experience in customer service or general business preferred

Construction, window/door, or building materials knowledge is a plus (not required)

Skills & Competencies

Strong customer service and communication skills (phone, email, and in-person)

Detail-oriented with strong follow-through

Ability to manage multiple priorities in a fast-paced environment

Strong problem-solving and critical thinking skills

Collaborative team player with a proactive mindset

Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Ability to quickly learn internal systems and software

Professional Attributes

Self-motivated and committed to continuous learning

Strong organizational and time management skills

Ability to build trust with customers and team members

Professional and polished communication and appearance

Ability to handle conflict resolution effectively

Physical & Work Environment

Primarily office-based with occasional entry into warehouse areas

Regular standing, walking, typing, and communication

Occasional lifting (up to 10 lbs.)

Moderate noise level typical of office environments

Why Join Us?

Competitive hourly pay

Hybrid work flexibility

Opportunity to grow within a collaborative and customer-driven team

Exposure to cross-functional business operations

Apply today to bring your coordination skills and attention to detail to a team that values quality, service, and continuous improvement.