Associate Director, Operations, Seramount

About EAB

At EAB , our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement, and the workplace.

Seramount , (part of EAB) is a global talent services firm that helps HR leaders prepare for the workplace of tomorrow. We have over four decades of experience creating employee-centric strategies that align with business outcomes for our 600 partner organizations. By combining data-driven insights, expert research, advisory services, and innovative technology, we help unlock what’s possible with a truly engaged workforce.

At EAB and Seramount, we serve not only our partner institutions and organizations but each other—that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.

For more information, visit our Careers page .

The Role in Brief:

Associate Director, Operations, Seramount

The Associate Director, Operations will provide project management and execution support for strategic initiatives and cross-functional priorities across Seramount. The role will strengthen Seramount’s operational infrastructure by supporting Salesforce enhancements, knowledge management systems, reporting, data analysis, and standardized business processes. This individual will also oversee key talent activities for Associate staff, including recruiting, onboarding, performance management, coaching, and career development. Additionally, the Associate Director will provide operational support for Seramount’s global contractor program, coordinating hiring, onboarding, payments, and work-management processes. The successful candidate will be a proactive and collaborative operator who can manage multiple priorities, build strong stakeholder relationships, and translate complex business needs into practical solutions. This role will report to the Senior Director, Seramount.

This role may be based in Washington, D.C.; Richmond, VA; or is open to remote employment in the continental U.S.

Primary Responsibilities:

Onboarding & Talent Management

Maintain an up-to-date Seramount staff list

Own set up for new staff operational needs (Box access, slack channels & distribution lists, division-wide calendar invites, etc.)

Develop division-wide onboarding materials, trainings, and resources

Coordinate with team leaders/managers to implement a set of standard practices for onboarding at the team-level

Recruit and interview top Associate talent throughout the year to maintain robust staffing levels and a strong pipeline

Directly manage staff, oversee, and contribute to the successful onboarding and training of new Associates

Prepare and deliver informal reviews, semi-annual formal performance reviews, and individual performance plans

Provide input on staffing needs, identify staffing gaps and offer recommendations during times of transition

Provide ongoing coaching and skill development for tenured Associates and proactively identify any performance gaps which need to be addressed through additional training

Mentor Associate staff to help guide career pathing

Project Management & Execution Support

Develop project plans and trackers (Asana, Excel, etc.), complete assigned tasks, and coordinate with relevant Seramount and firm stakeholders to ensure progress and achievement of milestones

Execute various strategic initiatives & cross-team projects

Provide coordination support for meetings such as scheduling, creating agendas, preparing materials, notetaking, owning follow up, etc.

Create slides, training guides, process documents, communications, etc. as needed to support organizational operational needs and strategic initiatives

Salesforce Support

Support the Seramount Salesforce revamp workstream: coordinate with relevant Seramount teams and the EAB Salesforce, Development, and Strategy & Operations teams to help scope and implement changes to Salesforce to better support Seramount-specific service delivery, partner health management, and commercial needs

Provide ongoing support to teams and leadership in building out additional capabilities and processes within Salesforce to support business objectives

Manage intake process for change requests, submit tickets, own QA testing, update documentation, and own team communications

Conduct audits and support clean-up of Salesforce data as needed

Knowledge Management

Support clean-up, reorganization, and continued build out of Seramount-wide Box folders including implementation of cross-product partner folders

Serve as point person for staff support on general utilization of Box, knowledge management efforts, and implementation of new team processes and best practices

Reporting & Analysis

Build Salesforce reports and coordinate with Salesforce team and relevant leaders on creation of dashboards

Pull data from relevant sources and coordinate with appropriate EAB and Seramount teams to obtain necessary inputs and revenue information for leadership reporting needs and decision making

Fulfill basic data analysis requests to identify trends, analyze outcomes, or provide key insights

Basic Qualifications:

Bachelor’s degree

5+ years of relevant professional experience

Demonstrated strong project management and execution skills including the ability to manage multiple simultaneous projects and ensure timelines are met

Strong attention to detail, analytical thinking skills, problem-solving abilities, and adaptability

Proactive, able to execute a high degree of autonomy, flexible, and has a desire to seek additional ways to add value to the team and business

Effective relationship builder with strong interpersonal skills

Partner-focused mindset with a desire to enable partner service delivery and commercial growth through operational support

Strong written and oral communication skills including the ability to communicate effectively with staff and leaders at all levels

Discretion in handling sensitive firm, department, and staff information

Ideal Qualifications:

Experience utilizing Salesforce

Experience working in a client-facing role or supporting operations for client-facing staff

Experience with data reporting and basic data analysis to enable reporting of summary statistics, key findings, or trends

Experience with operationalizing soluti