PRINCIPAL ADMINISTRATIVE ASSOC

Under general supervision of the Bronx Director of Operations and Service Manager, with considerable latitude for independent action or decision, the candidate will be responsible for:¿ - Supervising the Application Processing Admin team - Processing Initial filings, Demos, Initial/Renewal Permits, PAA filings submitted through e-Submit as well as dropped off in the Borough Office - Reviewing and accepting required items in eSubmit - Handling all Borough Office cashier transactions - Processing DOB NOW PACO/Permits (Initial & Renewal) Pro-Cert w/PW2 filings - Managing the safe and ensure all checks are properly stored, locked, and petty cash verified daily - Distributing daily workload to Application Processing team - Verifying and reviewing lockbox reconciliations for the Application Processing team - Running ACRAF and complete the Daily Cash Receipts Lockbox Summary - Performing bank deposits, as needed - Reviewing and approving timesheets for the Application Processing team - Assisting customers with their inquiries as necessary in person, via email and telephone - Managing and supporting staff in resolving operational issues. - Participating as a panelist for Bronx Question-and-Answer (Q&A) sessions, as needed - Processing Chase deposits daily - Conducting in-person and virtual training sessions for eSubmit and DOB NOW filing processes. - Running quality assurance reports for eSubmit dashboards to ensure compliance with 48-hour service-level requirements. - Developing, maintaining, and updating training manuals and instructional materials. - Participate in managing and monitoring bi-weekly homeowner meetings in the Bronx Borough Office, ensuring homeowners are directed to the appropriate resources and personnel for assistance. - Special projects as needed CIVIL SERVICE STATUS: Only those who are permanent in the Principal Administrative Associate civil service title, applicants who are reachable on the Principal Administrative Associate open competitive list, and applicants as indicated below will be considered. REMOTE WORK This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program. To Apply: Visit Jobs NYC (cityjobs.nyc.gov) to view and apply for available positions. Search by agency (Department of Buildings), keywords, or for the specific Job ID #. NOTE: ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.