Chief of Staff - Vet Health Services

About the Team

Vet Health Services (VHS) at PetSmart is leading the way in making veterinary care more accessible and impactful. Through our Independent Veterinary Operator (IVO) practices, the PetSmart Veterinary Services (PVS) franchise ownership model, in-store vaccine and wellness clinics, and Access to Veterinary Care (AVC) initiatives supported by PetSmart Charities, VHS brings innovative veterinary solutions together under one roof to support pets, pet parents, and the professionals who care for them.

About the Location

Onsite Position:

This position is considered to be Fully Onsite, work is to be done onsite at a PetSmart location (Phoenix Home Office, PetSmart stores, Merchandise Development Center, Distribution Centers or another PetSmart site). Specific location will be determined by evaluation of the following:

Home market of person hired for this role and/or selected by this individual.

Store with hospital facilities in place and available.

About the Job

PetSmart Veterinary Services (PVS) is part of PetSmart’s Vet Health Services (VHS), the team bringing innovative veterinary solutions under one roof. Our goal is to keep veterinary health in the hands of the veterinary professionals. We are looking for a skilled veterinarian who’s excited to deliver high-quality care. A person excited to explore the next step in leadership, hospital operations, and leading the direction of medicine practiced by their team. The high-level of autonomy in operating the clinic presents an excellent opportunity to experience what owning your own practice could be like, while giving you the tools, mentorship, and support to lead the operation of a PetSmart Veterinary Services (PVS) hospital.

Why This Role Stands Out

Potential path to ownership with structured support and coaching

Competitive salary + leadership & management stipend + performance bonuses

Opportunity to build and cultivate a clinic culture where pets, clients, and the team thrive

A role where your voice matters—spanning both high-quality veterinary medicine and operational leadership, not simply another associate general practice position

What You’ll Do – Clinical Responsibilities

Provide comprehensive wellness care across life stages, with a focus on prevention and client education

Diagnose and treat a wide range of conditions in dogs, cats, and select exotics

Perform routine and advanced soft tissue surgeries in a fully equipped suite

Deliver thorough dental care, including cleanings, radiographs, and extractions

Create and manage diagnostic and treatment plans using in-house labs and imaging

Build a caseload aligned with your interests—general practice, surgery, internal medicine, behavior, or others

Foster lasting client relationships through trust and clear communication

What You’ll Do – Leadership & Ownership Development

Lead and mentor the clinical team in partnership with Lead Tech on daily operations

Hire, coach, and develop team members to create a positive, inclusive culture

Collaborate on staffing, inventory, and marketing with support from the business team

Help ensure compliance with standards and operating policies for PVS hospitals

Review clinic performance metrics and receive guidance to grow as a business leader

Potentially transition into ownership through an independent franchise—with continued support

Create and manage medical treatment plans, direction, and focus.

Qualifications

Doctor of Veterinary Medicine (DVM or VMD) degree from an accredited institution

Licensed (and in good standing) to practice veterinary medicine in the state of employment

Minimum of 3 years of experience in general practice, preventive care, or a community clinic setting preferred

Prior leadership or mentoring experience is a plus

Strong communication skills and a genuine passion for client education

Ability to work collaboratively in a team-oriented, retail-based clinic model

Comfortable using modern veterinary software and digital records systems

Additional Job Considerations

* This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position.

About the Culture

At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed.

We’re more than a workplace, we’re Team PetSmart. Together, we grow, collaborate, and challenge ourselves to be the best in all we do. Our culture is built on belonging and shared purpose, where every voice and experience matters. Guided by our values, we strive to do what’s right, lead responsibly, and bring our passion for pets to life every day. Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You might be the right fit for this role or another opportunity across Team PetSmart.

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.

PetSmart Veterinary Services (PVS) is part of PetSmart’s Vet Health Services (VHS), the team bringing innovative veterinary solutions under one roof. Our goal is to keep veterinary health in the hands of the veterinary professionals. We are looking for a skilled veterinarian who’s excited to deliver high-quality care. A person excited to explore the next step in leadership, hospital operations, and leading the direction of medicine practiced by their team. The high-level of autonomy in operating the clinic presents an excellent opportunity to experience what owning your own practice could be like, while giving you the tools, mentorship, and support to lead the operation of a PetSmart Veterinary Services (PVS) hospital.

Why This Role Stands Out

Potential path to ownership with structured support and coaching

Competitive salary + leadership & management stipend + performance bonuses

Opportunity to build and cultivate a clinic culture where pets, clients, and the team thrive

A role where your voice matters—spanning both high-quality veterinary medicine and operational leadership, not simply another associate general practice position

What You’ll Do – Clinical Responsibilities

Provide comprehensive wellness care across life stages, with a focus on prevention and client education

Diagnose and treat a wide range of conditions in dogs, cats, and select exotics

Perform routine and advanced soft tissue surgeries in a fully equipped suite

Deliver thorough dental care, including cleanings, radiographs, and extractions

Create and manage diagnostic and treatment plans using in-house labs and imaging

Build a caseload aligned with your interests—general practice, surgery, internal medicine, behavior, or others

Foster lasting client relationships through trust and clear communication

What You’ll Do – Leadership & Ownership Development

Lead and mentor the clinical team in partnership with Lead Tech on daily operations

Hire, coach, and develop team members to create a positive, inclusive culture

Collaborate on staffing, inventory, and marketing with support from the business team

Help ensure compliance with standards and operating policies for PVS hospitals

Review clinic performance metrics and receive guidance to grow as a business leader

Potentially transition into ownership through an independent franchise—with continued support

Create and manage medical treatment plans, direction, and focus.

Qualifications

Doctor of Veterinary Medicine (DVM or VMD) degree from an accredited institution

Licensed (and in good standing) to practice veterinary medicine in the state of employment

Minimum of 3 years of experience in general practice, preventive care, or a community clinic setting preferred

Prior leadership or mentoring experience is a plus

Strong communication skills and a genuine passion for client education

Ability to work collaboratively in a team-oriented, retail-based clinic model

Comfortable using modern veterinary software and digital records systems

At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed.

We’re more than a workplace, we’re Team PetSmart. Together, we grow, collaborate, and challenge ourselves to be the best in all we do. Our culture is built on belonging and shared purpose, where every voice and experience matters. Guided by our values, we strive to do what’s right, lead responsibly, and bring our passion for pets to life every day. Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You might be the right fit for this role or another opportunity across Team PetSmart.

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.