Deputy Director, Operations and Quality Assurance

**CANDIDATES MUST BE PERMANENT IN THE CIVIL SERVICE TITLE OF "ASSOCIATE STAFF ANALYST" TO BE CONSIDERED** The New York City Department of Youth and Community Development (DYCD) invests in a network of community – based organizations and programs to alleviate the effects of poverty and to provide opportunities for New Yorkers and communities to flourish. The Office of Human Resources (OHR) is responsible for the agency's human capital administration, which includes employment and recruitment, human resources, civil service administration, employee and labor relations, training and professional development, timekeeping & payroll, employee benefit programs, performance management, employee recognition, agency-wide events, and partnering with citywide and oversight agencies to facilitate the agency's workforce management business needs. The Office of Human Resources (OHR) seeks a highly motivated individual to serve as a Deputy Director, Operations and Quality Assurance. As Deputy Director, Operations and Quality Assurance, the selected candidate will perform analytical and administrative functions in support of DYCD’s human resources operations and provide analytical support, quality assurance, and operational coordination in furtherance of the agency's human resources objectives. Reporting directly to the Chief Human Resources Officer, the Deputy Director, Operations and Quality Assurance duties will include but not be limited to the following: Process Improvement and Project Management • Review existing HR workflows to identify inefficiencies, duplication, and opportunities for improvement • Lead or coordinate projects designed to improve service delivery and quality control • Develop and update standard operating procedures, process documentation, checklists, and quality control tools • Establish project milestones, assign responsibilities, and monitor implementation • Recommend strategies to reduce processing errors, improve turnaround times, and strengthen internal controls Quality Assurance and Compliance • Evaluates the accuracy, completeness, and timeliness of HR processes • Identifies discrepancies and procedural deficiencies; develops recommendations and corrective action plans • Assist with internal quality assurance audits and compliance assessments involving HR operations; coordinate with relevant HR work units to resolve outstanding issues • Recommend preventive measures to strengthen accountability and reduce recurring errors Records Management • Maintain personnel records, and ensure proper handling of confidential personnel information; and compliance with applicable records-management requirements • Create and maintain an organized digital filing system • Prepare documentation and reports in response to authorized information requests and audits • Assist with confidential special projects • Perform other duties as assigned