Assistant Director of Human Resources

Human Resources Manager

Luxury Hospitality | Northern Arizona

$65,000 ++

Position Overview

The Human Resources Manager oversees key HR functions for a luxury hospitality operation, supporting team member relations, benefits administration, compliance, employee development, and workplace culture. This role partners closely with department leadership to ensure consistent HR practices, address employee concerns, and maintain a positive, service-driven work environment.

The position also supports workforce planning, employee engagement initiatives, risk management, and the ongoing development of policies and procedures that align with the organization’s operational needs and standards of hospitality excellence.

Key Responsibilities

Benefits & Leave Administration

Administer employee benefit programs, including medical, dental, vision, life insurance, and applicable leave programs.

Coordinate annual benefits enrollment and communicate plan information and updates to employees.

Review employee work hours and employment classifications periodically to ensure accurate status assignments and benefits eligibility.

Oversee leave administration, including FMLA and other applicable leaves of absence, in accordance with company policy and legal requirements.

Employee Relations & HR Operations

Serve as a primary resource for employee questions, workplace concerns, and HR-related guidance.

Conduct internal investigations, document findings, and provide recommendations to leadership when appropriate.

Coordinate employee status changes, terminations, and personnel action documentation through the organization’s HRIS/payroll system.

Maintain accurate, confidential personnel records and prepare HR reports to support management decisions.

Develop, implement, and periodically review HR policies and procedures to support operational consistency and compliance.

Compliance & Workplace Safety

Ensure HR practices comply with applicable federal and state employment laws, regulations, and recordkeeping requirements.

Administer workers’ compensation claims, track workplace injuries, and coordinate follow-up as needed.

Participate in workplace safety initiatives and collaborate with leadership to promote a safe working environment.

Support HR-related financial planning, departmental budgeting, and periodic review of operating expenses.

Employee Engagement & Organizational Culture

Coordinate employee recognition programs, appreciation events, and initiatives that strengthen workplace culture.

Lead the annual employee engagement survey process, including coordination, communication, and follow-up initiatives.

Work with department leaders to promote employee satisfaction, retention, and effective communication across the organization.

Participate in leadership meetings and cross-departmental initiatives that support overall operational goals.

Community & Administrative Support

Build and maintain relationships with local employment resources, community organizations, and relevant agencies.

Provide HR guidance and recommendations to managers and employees across departments.

Support additional HR projects and operational priorities as assigned.

Reporting Structure

Reports to: Director of Human Resources

Direct supervision: Human Resources Coordinator

Qualifications & Experience

Bachelor’s degree in Human Resources, Business Administration, or a related field preferred; equivalent relevant education, training, and experience will be considered.

Previous experience in an HR management role, preferably within hospitality, resort, hotel, or another service-oriented environment.

Broad knowledge of HR operations, including benefits, leave administration, employee relations, investigations, employment compliance, and personnel documentation.

Experience administering workers’ compensation programs and supporting workplace safety initiatives.

Familiarity with HRIS and payroll systems; experience with ADP or comparable platforms is beneficial.

Strong written and verbal communication skills, sound judgment, and the ability to handle sensitive employee matters with discretion.

Excellent organizational skills, with the ability to prioritize multiple responsibilities in a fast-paced operating environment.

Demonstrated ability to build relationships with employees and leaders at all levels.

Experience in a luxury hospitality environment is preferred, particularly with properties recognized for elevated service standards.

Ideal Candidate

A hands-on HR professional who combines sound HR knowledge with a practical, approachable leadership style. The successful candidate will be comfortable managing day-to-day HR administration while also supporting employee engagement, leadership development, compliance, and a strong workplace culture within a high-service hospitality environment.

Send your resume to Danielle Salerno Danielle@geckohospitality.com

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