Field Service Manager

Field Service Manager

UST, a Tech24 Company

Location: San Antonio, TX

Compensation Range: $110K-$120K DOE

Why Join Tech24?

At Tech24, we invest in our technicians and leaders so you can focus on what you do best. Here’s what you can expect when you join our team:

Fully Equipped for Success – Company vehicle, gas card, uniforms, and phone provided

Comprehensive Benefits – Medical, dental, vision, and short-term disability coverage

Company-Paid Protection – Long-term disability and basic life insurance at no cost to you

Comprehensive Training Opportunities – Advance your skills through manufacturer training, company training, and on-demand technical support

Retirement Planning Made Easy – 401(k) with company match and immediate vesting

Paid Time Off – Paid time off and paid holidays

Employee Assistance Program (EAP) – Free, confidential counseling and support for you and your family, including financial and legal resources

Position Summary

The Field Service Manager serves in a dual role as a hands-on Service Technician and leader. This position is responsible for servicing, troubleshooting, and repairing commercial cooking and refrigeration equipment while also supporting assigned Field Service Technicians.

The Field Service Manager serves as a technical resource and leader for the assigned team, helping technicians with technical support, training, company procedures, and customer service issues. The ideal candidate brings strong commercial foodservice equipment experience, excellent troubleshooting skills, leadership ability, and a customer-focused approach.

This role plays an important part in maintaining technician performance, service quality, customer satisfaction, safety, and overall operational efficiency.

Key Responsibilities

Service, troubleshoot, diagnose, and repair commercial cooking and refrigeration equipment

Communicate with customers and branch staff regarding repair status, scheduling, and service conditions

Complete service tickets accurately and according to company procedures and best practices

Maintain appropriate truck stock and ensure technicians have the parts and materials needed to complete service calls

Maintain service vehicle, tools, equipment, and uniforms to Tech24 standards

Assist the Service Manager in determining appropriate technician stocking levels

Support assigned technicians with company procedures, policies, and software

Provide technical support, coaching, and training to assigned technicians

Assist with monthly technician and safety meetings

Assist with technician performance reviews and provide feedback as needed

Train new technicians on safe troubleshooting, equipment service, preventative maintenance, and company procedures

Perform monthly truck inspections

Assist the Branch or Service Manager with the hiring and disciplinary process for assigned technicians

Serve as a positive example and Company advocate for less experienced and new technicians

Help resolve customer service issues that directly impact assigned technicians

Promote a safe working environment and ensure safety procedures are followed

Participate in on-call rotation, including nights, weekends, and holidays as required

Qualifications

5+ years of commercial foodservice equipment, HVAC/R, refrigeration, or related service experience

EPA certification or other applicable refrigeration certification required

Strong troubleshooting and diagnostic skills across commercial cooking and refrigeration equipment

Previous leadership, mentoring, or technician training experience preferred

Excellent customer service and communication skills

Strong problem-solving and organizational skills

Ability to work independently and make sound decisions in the field

Ability to coach, support, and develop technicians

Valid driver's license with an acceptable driving record required

Ability to climb ladders, work from heights, and crawl in tight quarters

Ability to lift 50+ lbs. and work in varying indoor/outdoor conditions

Ability to travel extensively within the assigned territory

Own industry-standard hand tools

Willingness to participate in an on-call rotation, including nights, weekends, and holidays

Compensation Transparency

The advertised pay for this position is $110K-$120K. Final compensation will be determined based on factors such as experience level, technical certifications, specialized expertise, leadership experience, and overall qualifications.

Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

For more information about Tech24 and our career opportunities visit https://www.mytech24.com/careers/