Federal Work Study - Theatre & Film - House Manager (Fall 2026 - Spring 2027)

Department:

Theatre and Film

Salary:

$8.25 per hour (max. 20 hours per week)

Schedule:

Varies, based on the students’ class schedule

Position Summary:

Oversees front-of-house operations and ensures a professional, safe, and welcoming audience experience during theatre productions and events.

**Must be eligible for Federal Work Study. If uncertain of eligibility, please contact the Office of Financial Aid.

Duties & Responsibilities:

Front-of-house theatre operations and audience services

Theatre etiquette, accessibility, and customer service practices

Emergency procedures and audience safety protocols

Basic ticketing and seating procedures

University and department policies related to events

Strong communication and interpersonal skills

Leadership and team coordination abilities

Organization and time-management skills

Problem-solving and conflict resolution skills

Attention to detail in preparing public-facing spaces

Coordinate ushers and manage audience flow efficiently

Prepare and monitor lobby and house areas before and during performances

Address audience concerns in a calm and professional manner

Enforce theatre policies during events

Work evenings and weekends as required by performance schedules

Coordinate ushers and manage audience flow

Prepare lobby and house for performances

Manage ticketing coordination, if applicable

Handle audience concerns during events

Assist with additional theatre production and facility tasks as assigned by the Technical Director after primary weekly responsibilities have been completed.

Weekly Deliverables

Performance or event report including attendance, issues, and notes

Front-of-house checklist completion

Usher schedule or coordination log

Audience feedback summary, if applicable

Required Qualifications:

Reliable availability during scheduled performances and events

Professional demeanor and strong customer service orientation

Minimum Qualifications:

Prior customer service or ushering experience

Previous theatre or event management exposure

Leadership or supervisory experience in a team setting

Applicants must be enrolled as a JSU student taking at least six (6) hours per fall or spring semester. (Requirements for international students below. *)

If not a first-time student, the applicant must have a GPA of 2.00 or higher.

Selected applicants must provide evidence of student enrollment and GPA (unofficial transcript or printout of enrollment/GPA from MyJaxState.

Must be eligible for Federal Work Study.

May not be a Dual Enrollment Student.

Machines & Equipment

Standard office equipment (computer, phone)

Ticketing or seating management tools (if applicable)

Radios or communication devices used during performances

Notice Regarding International Students:

International students on student visas are not eligible for Federal Work Study positions.

Please visit the International Programs website for additional information: http://www.jsu.edu/international/index.html

Required Documents:

Cover Letter

Resume

Clery Notice: In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, https://www.clerycenter.org/the-clery-act the Jacksonville State University Police provide information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three calendar years. The JSU Annual Campus Security and Fire Report is available online at: https://www.jsu.edu/police/docs/cleryannualreport.pdf

Equal Employment Opportunity: Jax State is an Equal Employment and Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by law.