BRM / Engagement Manager

Job Description

Position summary

The Engagement Manager will lead strategic client relationships across business and technology functions, driving account growth, executive engagement, and digital transformation initiatives within the MedTech and healthcare technology sectors. The role focuses on building trusted partnerships, identifying business opportunities, delivering measurable value, and managing account performance.

Key responsibilities

Manage strategic client relationships and serve as the primary engagement lead for designated business units

Build executive-level relationships and lead governance forums, business reviews, and strategic planning discussions

Drive account growth, revenue generation, pipeline development, and new business opportunities

Identify cross-selling and upselling opportunities across applications, infrastructure, cloud, data and AI, engineering, and consulting services

Lead opportunity qualification, solution positioning, proposal development, and executive presentations

Monitor customer satisfaction, account health, delivery performance, financial metrics, and business outcomes

Develop technology roadmaps and transformation strategies aligned with client objectives

Promote AI, automation, analytics, cloud modernisation, and digital transformation initiatives

Manage account revenue, profitability, forecasting, contract negotiations, and commercial planning

Coordinate consulting, sales, delivery, partner, and client teams to achieve strategic objectives

Identify and mitigate account risks while ensuring effective governance and service excellence

Required qualifications

Significant experience in client services, consulting, account management, business development, or digital transformation

Proven experience managing strategic MedTech, healthcare technology, life sciences, or other regulated-industry accounts

Demonstrated success in executive stakeholder management, account growth, and large transformation opportunities

Strong understanding of MedTech business processes, including quality management, regulatory affairs, manufacturing, supply chain, and commercial operations

Knowledge of Quality Management Systems (QMS), CAPA, TrackWise Digital, SAP, CRM, and digital manufacturing solutions

Familiarity with FDA 21 CFR Part 820, EU MDR, ISO 13485, and GxP environments

Experience with Quality and Regulatory transformation, Veeva, SAP S/4HANA, ServiceNow, and AI-driven initiatives

Strong commercial acumen, including contract negotiations, revenue growth, profitability, and business case development

Excellent communication, presentation, negotiation, and relationship management skills

Bachelor’s degree in Computer Science preferred