Site Operations Manager

May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world. Based in Ann Arbor, Michigan, May develops and deploys autonomous vehicles (AVs) powered by our innovative Multi-Policy Decision Making (MPDM) technology that literally reimagines the way AVs think.

Our vehicles do more than just drive themselves - they provide value to communities, bridge public transit gaps and move people where they need to go safely, easily and with a lot more fun. We’re building the world’s best autonomy system to reimagine transit by minimizing congestion, expanding access and encouraging better land use in order to foster more green, vibrant and livable spaces. Since our founding in 2017, we’ve given more than 500,000 autonomous rides to real people around the globe. And we’re just getting started. We’re hiring people who share our passion for building the future, today, solving real-world problems and seeing the impact of their work. Join us.

Job Summary

May Mobility is entering into an exciting phase of growth as we expand our first-of-its-kind autonomous shuttle and mobility services across the nation. We are looking for an experienced Site Manager to lead an operational site.

Do you love managing complex technical operations and systems?

Are you an empathetic communicator and collaborative problem solver? Can you bring an exceptional balance of people skills and process-driven focus to the team?

Are you capable of thriving in a startup environment where no two days are the same, and willing to tackle both large and small tasks with an “all hands on deck” mentality?

Do you have a high level of personal responsibility that allows you to lead by example, easily navigate between smooth and hectic shifts, and effectively assess and execute on priority decisions?

I f you answered “yes” to these questions, this could be the role for you!

As a Site Operations Manager, you will oversee a team of Site Supervisors, Technicians, and contracted Autonomous Vehicle Operators to run seamless shuttle operations. You will be directly responsible to our business partners, customers, and passengers, ultimately becoming an expert in making May Mobility a part of the city’s transportation culture.

You will report to the May Mobility Customer Operations Manager and will be vital in ensuring that May Mobility exceeds expectations for quality, safety, and reliability.

Essential Responsibilities

Ensure that operations follow rigorous safety guidelines; continuously develop a culture of safety that is beyond reproach

Implement and oversee daily protocols and reporting; track site performance metrics to systematically improve outcomes

Responsible for meeting financial goals and aligning spending with the site operating budget

Ensure exceptional service for both customers and passengers

Partner with People Operations to make staffing and performance management decisions for the site

Ensure that site staff seamlessly communicates with engineers when a technical issue arises or requires escalation

Partner with Field Operations to train new site leadership and test new rollouts of vehicle technology

Create a work environment that values all team members and embodies May Mobility values

Cover shifts across days and times that fall outside normal business hours

Up to 10% travel required

Skills and Abilities

Success in this role typically requires the following competencies:

Goal setting and creating plans to meet customer and internal needs

Comfortable leading people and driving results

Ability to delegate tasks and follow through to completion

Ability to work effectively with team members at all levels of the organization

Ability to lift up to 50 lbs

Ability to stand for prolonged periods of time and climb ladders (infrequent)

Ability to work outdoors in varying temperatures and weather conditions

Qualifications and Experience

Candidates most successful in this role typically hold the following qualifications or comparable knowledge or experience:

Required

1+ years experience as a people leader in a fast-adapting and customer-focused environment

Proven experience making judgment calls in ambiguous situations

Previous experience developing processes and managing projects

Excellent written and verbal communication skills across multiple platforms; strict attention to detail in every situation

Valid U.S. Driver's License

Willingness to undergo a driving record check

Desirable

Bachelor's degree or higher in Business, Technical Operations, or related degree, or equivalent experience

3+ years experience as a people leader in a fast-adapting and customer-focused environment

Leadership experience in a startup environment

Proven change management experience

Prior experience in an operations or logistics background

Working knowledge of Google Suite, Slack, Jira and Asana

Physical Requirements

Standard site working conditions which includes but is not limited to:

Must be able to remain in a stationary position 50% or more of the time

Must be able to move and / or change positions often when needed

Prolonged computer use

May need to lift up to 50 pounds

Install hardware and software

Travel required? - Moderate: 11%-25%

Salary Range $60,000 — $75,000 USD

May Mobility uses automated tools to support — but not replace — human judgment in our recruiting process, to find out more please click here